HPSUM 6.20 crashes when run from a mapped drive via the command line

[Crestj]

After downloading the new 2014.02.0 Service Pack I have noticed that the (legacy???) command line I used to use with the previous HPSUM now crashes when run from a network drive.

I use this command:

hpsum.bat /current_credential /s /allow_update_to_bundle /use_snmp /use_wmi /use_ams /use_latest /override_existing_connection /allow_non_bundle_components /veryv /logdir "d:\logs\HP_Service_Pack_Install_Log"

If I run this from the mapped drive (containing the 2014.02.0 SP) it fails with this error:

Log Name:      Application
Source:        Application Error
Date:          03/03/2014 11:28:55
Event ID:      1005
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ##################
Description:
Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program HP Smart Update Manager because of this error.

Program: HP Smart Update Manager
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C000020C
Disk type: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="49152">1005</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T11:28:55.000000000Z" />
    <EventRecordID>361</EventRecordID>
    <Channel>Application</Channel>
    <Computer>###############</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>HP Smart Update Manager</Data>
    <Data>C000020C</Data>
    <Data>0</Data>
  </EventData>
</Event>

If I copy the SP locally and run the same command it works fine.

I cannot understand why it fails when the last version of HPSUM worked perfectly happy from a network drive.

I was under the impression it copied all components it needed locally anyway to stop this from happening.

Has anyone else had this issue?

[Neal Bowman]

The release notes and readme files tell not to run from a mapped network drive, otherwise hpsum will crash. You must copy the files local to the system you are installing the SPP to

[Crestj]

Really? I have not seem this statement.

I have spoken to HP Support this morning and they have advised me that this is a known issue and are recommending customers do not run the whole SPP using HPSUM.bat but to use the individual components (cp0xxxx.exe) one at a time!

They said there was no advisory yet but there will be soon apparently.

I guess 2012.02.0 wasn't quite ready for use yet.

[Neal Bowman]

Wow, I thought I saw that in there, but cannot find it now, or I had it confused with the issue with running from ILO virtual media.

And yes, I am having my own issues with the new SPP as well...

[scharchouf]

can you send me the event Log?

also you can check :

http://www.hp.com/go/hpsum/documentation.

http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c04073288-2%257CdocLocale%253D&javax.portlet.endCacheTok=com.vignette.cachetoken