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HPSUM V7.1 error when starting

 
RobCa
Occasional Contributor

HPSUM V7.1 error when starting

Hi,

 

We get the folliwng error when starting HPSUM (runing as administrator/login as local admin as well):

 

"HPSUM_service_x86.exe - Entry Point Not Found:

 

The procedure entry point InetPtonW could not be located in the link library WS2_32.dll"

 

We only get this on the following two servers which both have Server 2003 SP2 Std and IE7:

DL385G7

DL380G5

 

All of the 2008R2 servers run HPSUM without an issue.

Is this down to IE7 or am I overlooking something else ?

 

Any ideas would be appreciated ! 

 

 

 

3 REPLIES
Suman_1978
HPE Pro

Re: HPSUM V7.1 error when starting

Hi,

 

According to HP SUM 7.1.0 Release Notes:

 

Supported browsers
• Internet Explorer version 9, 10, or 11
• Firefox version 17 ESR (Linux) and version 18 (Windows) or later
• Chrome version 24 or later

 

Prerequisites
HP SUM uses the host system’s language settings to determine which language it displays.
For Windows, WS2_32.dll is required.

 

Regarding InetPtonW function, read this.

 

It could be either IE7 issue or WS2_32.dll

 

 

Thank You!
I am a HP employee
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koden
Occasional Contributor

Re: HPSUM V7.1 error when starting

Hi

 

I'm having this issue on a server 2003.

 

but not sure I understood what the solution was :-)

 

proberly it's my IE thats old... but how to start in chrome or firefox?

 

have set firefox as default browser

Torsten.
Acclaimed Contributor

Re: HPSUM V7.1 error when starting

According to the release notes you need windows 2008 or 2012:

 

http://h10032.www1.hp.com/ctg/Manual/c04422919.pdf

 


Hope this helps!
Regards
Torsten.

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