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Hardware Error, Tape Drivers

Rami El Sabeh
Occasional Visitor

Hardware Error, Tape Drivers

I have been encountering the same problem for some time now.
I have installed a SCSI IBM Ultrium Tape device, on HP Proliant ML350 G5 having Symantec Backup Exec 11D as the backing up on Windows 2003 STD .

during the backup the server just randomly restart . showing the attached error,

i have tried to update the drivers of the Tape Device, but the Backup Exec wouldn't recognize it anymore.

and if i disabled the ASR the server would just freeze.

is there another solution or ideas how to solve this issue
Honored Contributor

Re: Hardware Error, Tape Drivers

areyouusing the same controller for drives and tape drives ??

if so not good idea

if this is okay provide more info has it ever worked before etc..

then run library and tape tools update firmware and post support ticket here i will check it ok

click on storage you will see supported controllers and part numbers

This is how we thank in the forum

Honored Contributor

Re: Hardware Error, Tape Drivers

You're getting A PCI Bus error which is causing the system to reboot.

What model controller are you using to attach the IBM tape drive drive to? It needs to be a supported controller and configured properly.

Honored Contributor

Re: Hardware Error, Tape Drivers

the link i posted shows supported cards and drives for your server..