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Help Me to solve Problem of installing windows Server 2012 R2 in HPE Server Proliant DL380p G8

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nahed
Advisor

Help Me to solve Problem of installing windows Server 2012 R2 in HPE Server Proliant DL380p G8

Hi,

I have HP Proliant server DL380P G8 but when I try to install windows server from IP 1.7 after restart the server and loading the windows Setup is starting I get error message ("Windows Setup incountered an internal Error while loading or searching for an unattend answer file.

21 REPLIES
denis_b
HPE Pro

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

@nahedDid you try another installation DVD? Seems there's some problem with current one.

As alternative way - you can try to install WS 2k8 directly to server using driver for RAID controller.

I am HPE Employee
Best regards,
Denis
Vador
HPE Pro

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

This could be a possible issue with the OS image too. Can you try a manual OS install, i.e. without IP, and check? If the same issue persists, try a different OS Image OR download a fresh image and test it out.

Regards,

Vador

I am an HPE Employee
nahed
Advisor

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

thank U @denis_b for your Reply, I try to install diferent version of Windws server 2012 R2 And 2008 R2 from DVD and Also from USB but same Error I get every time, also I try to install Windows Direct without IP the I get another Error Mesage (" Windowes cannot be installed to this disk. this computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu.").

nahed
Advisor

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

thank u @Vador for your reply but I try to install without IP it give me Error (" Windowes cannot be installed to this disk. this computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu.").

Vador
HPE Pro

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

What is the model of the controller being used on this server?

Regards,

Vador

I am an HPE Employee
denis_b
HPE Pro

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

@nahedCan you please collect AHS log and attach to reply

Manul is here http://h17007.www1.hpe.com/docs/iss/DL360pGen8/tsg/advanced/Content/151471.htm

I am HPE Employee
Best regards,
Denis
nahed
Advisor

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

the controller Model : HP smart array 420i

nahed
Advisor

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

@denis_b  the AHS log in sendspace uploding use the follow link to download :- https://www.sendspace.com/file/zqtfg7

denis_b
HPE Pro

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

@nahedI don't see any HW issue with this server. It looks operational. Maybe there's some components FW incompatibility, because FW level is very different for components.

I'd recommend to update server using SPP Gen8.1, but you should have valid support to download it.

 

I am HPE Employee
Best regards,
Denis
nahed
Advisor

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

@denis_bI dont have a valid support . is ther another way to fix this issue.

denis_b
HPE Pro

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

@nahedReally not sure. Installation should work. Do you have some other HPE server with active support?

I am HPE Employee
Best regards,
Denis
nahed
Advisor

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

@denis_bno. the support of this server expire one year ago

DeepaD
HPE Pro

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

Windows Server 2012 R2 is very much supported on HP Server Proliant DL380p G8. The error you encounter is due to the issue with the OS image. Try to use another ISO image to isolate the issue.

If the issue persists with another image, then try with manual or PXE installation.

Before you proceed with OS installation, please confirm if the RAID has been configured, then proceed.

Hope this Helps !

I am an HPE Employee

nahed
Advisor

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

Hi @DeepaD I try to install Windows server 2012 R2 also Windows server 2008 R2 And windows server 2016 all I face the same problem & I try to install manual without IP but I get error ("Windowes cannot be installed to this disk. this computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu.").

Highlighted
nahed
Advisor

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

in starting up of the server ther are message come in the last of the screen :-

Bios Adapter 0 disabled

Bios Adapter 1 disabled

Rom BIOS not installed

this message normal or maybe this is make the problem of installation.

see the screenshot in attach pic.

denis_b
HPE Pro

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

It's BIOS of FC adapter, but not server. My recommendation regarding updates are still valid :(

I am HPE Employee
Best regards,
Denis
DeepaD
HPE Pro

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

Hi,

Is there a Fibre card installed. If so, please remove the card and try installing the operating system.

Also confirm the boot order & Raid is configured.

 

Hope this Helps !

I am an HPE Employee

 

nahed
Advisor

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

@denis_bfor the SPP update can I buy license because the support contract expire since a year ago

denis_b
HPE Pro

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

@nahedthere's no licenses for downloading some SW. It's required to have valid contract. Normally it's minimum 1 year, but you can ask local sales for 1 month contract. Sometimes it's possible.

I am HPE Employee
Best regards,
Denis
exddruida
HPE Pro
Solution

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

Hi nahed,


please check following action plan:

-> update/ re-flash the last IP SW - Ver.: 1.70(9 Oct 2017)
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_67851618d0f1444993f262f0f6

Reboot Requirement:
Reboot may be required after installation for updates to take effect and hardware stability to be maintained.

Installation:

To re-install Intelligent Provisioning, burn this ISO to a DVD and boot your Gen8 server to it. 
Follow the onscreen instructions to install onto your system. 
Once installed, reboot your server and press the F10 screen at server POST to boot into Intelligent Provisioning.


-> try again to install the OS using the IP

*if still don`t work
-> please try to install the OS manually

Manual install the OS from a custom OS CD/DVD/ bootable USB. After selecting this option, insert the provided
CD/DVD so that the server can reboot from the OS CD/DVD....

 

all the steps you will find here / Page 21

https://support.hpe.com/hpsc/doc/public/display?docId=c03182305

 

**you may be requared to manually inject the device driver during the OS installation**

- use this one:
https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5194969&swItemId=MTX_356a2e1f7acb4b32bf71b87bbb&swEnvOid=4184

 

I am an HPE Employee

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nahed
Advisor

Re: Help Me to solve Problem of installing windows Server 2012 R2 in HP Server Proliant DL380p G8

thank's to all for reply and support the problem is solved by manually inject the device driver during the OS installation in @exddruida reply.

"**you may be requared to manually inject the device driver during the OS installation**

- use this one:
https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5194969&swItemId=MTX_356a2e1f7acb4b32bf71b87bbb&swEnvOid=4184

I think the Problem happen because I have Fibre card installed and connected to san storage.

Thank's for all for Help me to solve this issue.