How to update Smart Storage Battery firmware

[TOILE]

Hello,

I have 2 DL 380 Gen9 with the same ILo Firmware. However the Smart storage battery firmware are not the same(1.1 and 2.1) so one of my server have Smart Storage battery 1 Status FAILED.

How can i update the firmware ?

thanks 

[krasinka1409]

Hello, 

the battery FW cannot be updated. You may try updating the controller FW, but most probably the battery needs to be replaced. 

[TOILE]

Thank you,
However i have read on hpe guide and see that the firmware may cause this problem.
Di you know why the firmware is not the same?

[FabioC1]

Hi  TOILE  you can´t upgrade the fimware.

You need to raplace the battery:.

Show this.Doc.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04683583

[Mike Texter]

Sorry to necro this thread, but I'm running across the same thing, and the linked document doesn't provide much insight into the issue.  That's only suggesting that a discharged battery will show failed.  Mine seems to be the opposite.  No problem reported initially, but after leaving the servers on for a couple of days, it shows failed.

OP asked why the firmware was different, is it simply due to the different spare number? 

I have a pair of DL380 Gen9 here with the same issue.  One reporting firmware 2.1 is failed (871264-001), one reporting 1.1 is good (815983-001).  Same part numbers are on the battery itself, but different spare numbers reported through iLO.  I read somewhere else that the preferred spare number for Gen9 servers is 815983-001, so that checks out with the one that is working.  Are there any other platforms affected by this?  if 871264-001 are truly useless in Gen9 servers, what are they good in?  

One last (important) question, all of these batteries I have show 878463-001 on the label, but in the system they're showing as different spare numbers.  Is there a reliable way to tell them apart based on just a physical inspection?  Will post again if I come up with something myself.

[Torsten.]

Rule of thumb - older models that may fail have a green color, newer models have a blue color.

A common part# for the new model is 878643-001 , but they may vary due to different cable lenght etc.

See

https://support.hpe.com/hpesc/public/docDisplay?docId=a00040078en_us&docLocale=en_US

[Mike Texter]

I did learn something about my specific situation, we ran across some re-celled battery modules, which were obviously re-soldered with new cells, then slapped into whichever shell they happened to have lying around, hence our part number mismatch, I assume anyway.  Thanks!

[TT28-Msan]

If there is no how to update why ilo of both blades shows tha same part number(815984-001) but diferent firmwares version?
bad one is at 1.2
good one is at 1.3

and yes, i already updated both controllers to 7.00 firmware and i've done it the same way on both blades

[TT28-Msan]

just discovered that the are not equals... there some diferences
the good one has a discret square drawing and when u pull it out of the support his tag under it is gray

the bad one has no square drawing and under it is black