ProLiant Servers (ML,DL,SL)

How to update Smart Storage Battery firmware

 
TOILE
Occasional Visitor

How to update Smart Storage Battery firmware

Hello,

I have 2 DL 380 Gen9 with the same ILo Firmware. However the Smart storage battery firmware are not the same(1.1 and 2.1) so one of my server have Smart Storage battery 1 Status FAILED.

 

How can i update the firmware ?

 

thanks 

8 REPLIES 8
krasinka1409
Respected Contributor

Re: How to update Smart Storage Battery firmware

Hello, 

 

the battery FW cannot be updated. You may try updating the controller FW, but most probably the battery needs to be replaced. 

Thank you
I am an HPE Employee
TOILE
Occasional Visitor

Re: How to update Smart Storage Battery firmware

Thank you,
However i have read on hpe guide and see that the firmware may cause this problem.
Di you know why the firmware is not the same?
FabioC1
HPE Pro

Re: How to update Smart Storage Battery firmware

Hi  TOILE  you can´t upgrade the fimware.

You need to raplace the battery:.

Show this.Doc.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04683583

 

 

FabioC1 - HPE Pro

Accept or Kudo

Mike Texter
Valued Contributor

Re: How to update Smart Storage Battery firmware

Sorry to necro this thread, but I'm running across the same thing, and the linked document doesn't provide much insight into the issue.  That's only suggesting that a discharged battery will show failed.  Mine seems to be the opposite.  No problem reported initially, but after leaving the servers on for a couple of days, it shows failed.

OP asked why the firmware was different, is it simply due to the different spare number? 

I have a pair of DL380 Gen9 here with the same issue.  One reporting firmware 2.1 is failed (871264-001), one reporting 1.1 is good (815983-001).  Same part numbers are on the battery itself, but different spare numbers reported through iLO.  I read somewhere else that the preferred spare number for Gen9 servers is 815983-001, so that checks out with the one that is working.  Are there any other platforms affected by this?  if 871264-001 are truly useless in Gen9 servers, what are they good in?  

One last (important) question, all of these batteries I have show 878463-001 on the label, but in the system they're showing as different spare numbers.  Is there a reliable way to tell them apart based on just a physical inspection?  Will post again if I come up with something myself.

Hardware Specialist
Torsten.
Acclaimed Contributor

Re: How to update Smart Storage Battery firmware

Rule of thumb - older models that may fail have a green color, newer models have a blue color.

A common part# for the new model is 878643-001 , but they may vary due to different cable lenght etc.

 

See

https://support.hpe.com/hpesc/public/docDisplay?docId=a00040078en_us&docLocale=en_US


Hope this helps!
Regards
Torsten.

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Mike Texter
Valued Contributor

Re: How to update Smart Storage Battery firmware

I did learn something about my specific situation, we ran across some re-celled battery modules, which were obviously re-soldered with new cells, then slapped into whichever shell they happened to have lying around, hence our part number mismatch, I assume anyway.  Thanks!

Hardware Specialist
TT28-Msan
New Member

Re: How to update Smart Storage Battery firmware

If there is no how to update why ilo of both blades shows tha same part number(815984-001) but diferent firmwares version?
bad one is at 1.2
good one is at 1.3

and yes, i already updated both controllers to 7.00 firmware and i've done it the same way on both blades

TT28-Msan
New Member

Re: How to update Smart Storage Battery firmware

just discovered that the are not equals... there some diferences
the good one has a discret square drawing and when u pull it out of the support his tag under it is gray

the bad one has no square drawing and under it is black