ILO question: Agentless Management service NOT AVAILABLE

[villarre]

Hi, I have a ProLiant BL660c Gen8 ILO4 showing AGENTLESS MANAGEMENT SERVICE - NOT AVAILABLE under Information > System information.

Does anybody have any idea about what this is and if it's about any problem on the server?

Will ppreciate your answers!

[Torsten.]

Is the agentless management software installed, the OS up and running?

[Jimmy Vance]

As Torsten has commented, you need the AMS installed in the host OS as tehre is some information iLO cannot get without it.

THis article explained AMS (it talks about Gen8, but AMS is the same for Gen9)

http://h30507.www3.hp.com/t5/Coffee-Coaching-HP-and-Microsoft/HP-ProLiant-Gen8-Agentless-Management-Overview/ba-p/108579#.VfBDkBFVirM

[Moderator edit: Above link is no longer valid. Please refer to the https://support.hpe.com/]

[villarre]

Hi, server is up and running, but I don't know how to check if it's installed? The server is running a RHEL. Thank you for your response!

[Jimmy Vance]

you can run #rpm -qa | grep hp-ams

If you need to install the package, you can add the HP Linux SDR as a software repository for your system

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04722047

[Moderator edit: Updated the broken link]

[Note: broken link updated by Mod]

[villarre]

The server doesn't have the package installed:

[root@usplsrobpidb13 ~]# rpm -qa | grep hp-ams
[root@usplsrobpidb13 ~]#

Not having this may be causing that NOT AVAILABLE message for the AGENTLESS MANAGEMENT SERVICE ?

Is there any potential problem not having it available?

Because someone reported that is not available but maybe it was always "not available" ? Thanks again!

[veniz]

I have the same problem, I don't know how to act !

Thank you for your guidance.

[Sunitha_Mod]

Hello @veniz,

Thank you for writing to us! Since you have posted in an old topic and there is no response yet, I would recommend you create a new topic using the create "New Discussion" button, so the experts can check and guide you further. 

[F1Rules]

Why is it called Agentless if the host needs software (agent) for the iLO to be able to detect hardware?? Seems like an oxymoron to me.