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Incompatible HDD ML350 Gen9 ? - Temperature Sensor 1, Location Storage, Box 6, Port 2I, Slot 0

DevCon1
Occasional Advisor

Incompatible HDD ML350 Gen9 ? - Temperature Sensor 1, Location Storage, Box 6, Port 2I, Slot 0

1.) german

2.) english

 

1.)

Hallo,

habe hier einen ProLiant ML350 Gen9 (Windows Server 2012 R2) und stolpere gerade über die empfohlenen/kompatiblen Festplatten.

 Verbaut sind :

1x Smart Array P440ar Controller mit
2x HP MM1000GBKAL 1TB (931GB), Raid 1 / Raid 1+0
2x EG0300FCSPH 300GB (279GB) + 2x EG0300FCVBF 300GB (279GB) - Raid 5
 
Nun finde ich auf dieser Seite den Hinweis, das die EG0300FCSPH nur bis Gen7 aber nicht mit Gen9 kompatibel sind.
EG0300FCSPH-SC wird statdessen empfohlen. (mit Smart Drive Carrier, seit Gen8)
 
 
Da der Server komplett durch eine Fremdfirma eingerichtet wurde, stellt sich mir jetzt die Frage, was der HP Support sagen wird, wenn jetzt ILO Meldungen wie :

(CAUTION) Internal Storage Enclosure Overheating (Temperature Sensor 1, Location Storage, Box 6, Port 2I, Slot 0) auftreten.

Das ist nämlich leider der Fall.

Habe mich schon schlau gemacht und von Treiber und Firmware über defekte Festplatte bis hin zum defekten Mainboard kann dieser Fehler von einigen Quellen herrühren. Alle Werte, Temperaturen und Health Status sind aber in Ordnung. Die Meldung kommt alle 2 Wochen und steht sofort als REPAIRED wieder da.

Frage ist also, werden diese Festplatten wirklich nicht von Gen9 bzw. durch HP unterstützt ? Oder ist der Unterschied nur der "Legacy Rahmen / Smart Drive Carrier", also, rein optisch ? 2 Sorten sind ja HP Festplatten, wobei die andere direkt als Seagate gelabelt ist.

 Der Server läuft ja nur mit Smart Carrier Drive. Ich müsste nur wissen ob diese Festplatte offiziell durch HP unterstützt wird, oder nicht.

Gibt es eine "Kompatibilitätsliste" für empfohlene Festplatten beim ML350 Gen9 ? Ich finde so eine Liste nicht.

 

Was sagt HP im Falle eines Problems ?

(Wenn es denn ein Problem ist...sollte die erwähnte Festplatte trotzdem offiziell unterstützt werden,

bleibt dann "nur" noch das Überhitzungsproblem. Und ich habe schon soviel darüber gelesen.)

 

Über die System Management Homepage sehe ich außerdem "SCIS Bus Faults".

Der Server läuft seit Ende 2015.

 

3x MM1000GBKAL

15x EG0300FCVBF

12 x EG0300FCSPH

 Ich werde noch das gigantische logfile runterladen und mal sehen was die ersten Tage so mit den Festplatten los war.

 

Würde mich sehr über weitere Informationen freuen.

_______________________________________________________________________________________

 

2.)

Hello,

I got a ProLiant ML350 Gen9 (Windows Server 2012 R2) here and just stumbled across compatible/supported Harddisks :

The server has the following setup :

1x Smart Array P440ar Controller mit
2x HP MM1000GBKAL 1TB (931GB), Raid 1 / Raid 1+0
2x EG0300FCSPH 300GB (279GB) + 2x EG0300FCVBF 300GB (279GB) - Raid 5
 
Now, this site says, EG0300FCSPH is only compatible until Gen7 but not with Gen9.
The site recommends EG0300FCSPH-SC with Smart Drive Carrier, since Gen8)
 
 
Would this just be a cosmetic difference (legacy frame/smart drive carrier) or this the harddrive itself not compatible ?
 
As the server got set up by an external company, I wonder how HP support might be able to help out, as the following message shows up every 2 weeks, getting instantly shown as repaired :
(CAUTION) Internal Storage Enclosure Overheating (Temperature Sensor 1, Location Storage, Box 6, Port 2I, Slot 0)
 
I read a lot about this matter already. Could be defective harddrives, a driver or firmware problem or a faulty mainboard. All values, temperature and health state are just fine.
 

Also the Management Homepage shows some "SCIS Bus Faults" (since 2015)

3x MM1000GBKAL

15x EG0300FCVBF

12 x EG0300FCSPH

 

Things to check :

-the gigantic logfile, for errors on day 1

 

Id appreciate any kind of additional informations.

 

 

 

 

5 REPLIES
DevCon1
Occasional Advisor

Re: Incompatible HDD ML350 Gen9 ? - Temperature Sensor 1, Location Storage, Box 6, Port 2I, Slot 0

-No warning/health LEDs lit

-Fans working

-Server not warm inside anywhere

-air conditoning keeps room and server cold

Re: Incompatible HDD ML350 Gen9 ? - Temperature Sensor 1, Location Storage, Box 6, Port 2I, Slot 0

Hi,

Are the spare numbers of your hard drives the same as the ones below?

MM1000GBKAL Spare No:656108-001 1TB 6G SATA 7200 RPM SFF (2.5-inch) SC Midline (MDL) Hot-plug Hard Drive

EG0300FCSPH Spare No:653955-001 300GB 6G SAS 10K 2.5in DP ENT SC HDD

EG0300FCVBF Spare No:653955-001 300GB 6G SAS 10K 2.5in DP ENT SC HDD

Can you upload the adu report?

BR.

Kind Regards,
Erdogan.
I am HPE Employee

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DevCon1
Occasional Advisor

Re: Incompatible HDD ML350 Gen9 ? - Temperature Sensor 1, Location Storage, Box 6, Port 2I, Slot 0

Its exactly the models you mentioned.

I have no idea of the spare numbers, as these arent enlisted in the invoice.

 

The ADU report Im looking into asap. For now I can only provide a AHS report. But that should be HP internal only. (?)

 

 

 

 

Jimmy Vance
HPE Pro

Re: Incompatible HDD ML350 Gen9 ? - Temperature Sensor 1, Location Storage, Box 6, Port 2I, Slot 0

There should be a sticker on the drives that lists the spares part number.  The model numbers you say are listed on the invoice are not the actualy HPE part numbers.  HPE part numbers  (and spares numbers) are in the form of 123456-xxx

From the link you posted the drive pictured shows 
HP Option Part #: 507127-B21
HP Spare Part #: 507284-001

The drive pictured is in a G7 drive carrier and will not fit in a Gen8 or Gen9 server. The drive model with -sc in the model number just denoted Smart Carrier, which is what the drive carriers have been called since Gen8

 

 




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DevCon1
Occasional Advisor

Re: Incompatible HDD ML350 Gen9 ? - Temperature Sensor 1, Location Storage, Box 6, Port 2I, Slot 0

As Im not on location a lot, I cannot look on the harddrives labels.

Taken from the HP Insight Diagnostics report (addd Firmware and RPM myself)

These model numbers are the most accurate info I can offer right now.

The server uses the SmartCarrier on every HDD. So the FCSPH should be the SC version...

 

300.0 GB, 10k RPM, SAS, HP EG0300FCSPH - Firmware HPD0

300.0 GB, 10k RPM, SAS, HP EG0300FCSPH - Firmware HPD0

300.0 GB, 11k RPM, SAS, HP EG0300FCVBF  (11k RPM instead of 10k RPM) - Firmware  HPD5 (HPD9 available)

300.0 GB, 11k RPM, SAS, HP EG0300FCVBF  (11k RPM instead of 10k RPM) - Firmware  HPD5 (HPD9 available)

 

1.0 TB, 7k RPM, SATA, ATA MM1000GBKAL - Firmware  HPGC (no update available/required)

1.0 TB, 7k RPM, SATA, ATA MM1000GBKAL - Firmware  HPGC (no update available/required)

 

Shouldnt this be enough information to calrify if the HP EG0300FCSPH alone is compatible when running inside a SmartCarrier / inside of this server ?

 

And for the "overheating problem", its one of the  1.0 TB, 7k RPM, SATA, ATA MM1000GBKAL. Not one of the 300gb ones.

 

As its 3 year warranty, next busines day, I think  should contact HP directly, if no other options/solutions are available.