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Incorrect information from Smart Storage Administrator

 
DC-HK
Occasional Contributor

Incorrect information from Smart Storage Administrator

System Configuration:

  • Proliant ML350 Gen10 (System ROM U41 v1.36 2018 Feb 14)
  • Smart Array P816i-a (firmware version 1.34)
  • HDD: 8TB SAS
  • Drive Box: LFF hot plug SAS

Symtoms:
Drive Box number of HDD was found incorrectly shown in SSA as shown in attached screenshot.

 

2 REPLIES
Suman_1978
HPE Pro

Re: Incorrect information from Smart Storage Administrator

Hi,

Double check the cabling, refer to Maintenance and Service Guide, page#129 onwards.

Also do check the hard drive model number if there is any firmware update available which may fix the issue.

Thank You!
I am a HPE employee
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DC-HK
Occasional Contributor

Re: Incorrect information from Smart Storage Administrator

HPE Engineer had visited 5 times already for firmware / software / hardware checking and replacing backplane of the HDD box. No more firmware update is required as reported by SPP 2018.03

It seems that critical patches are required for Gen10 machine.