Insight Diagnostic result - hard disk failed

[jonathan margaja]

Hi,
When i run insight Diagnostic i got an error
Hard disk failed, 4 of 5 hard disk failed. i already replace failed hard disk, replace back plate...but same problem.
Please help...

Thanks!

Ref: OS - windows 2003 standard edition
Server - ML350 G5 Series
Ram - 4gb
Smart Array E200i
Hard disk - 5 x SAS 80gb 10k

[Shiraj Fernando]

Can you save the test report generated by Insight Diagnostics and post it as an attachment ?

Regards,
Shiraj.

[KarloChacon]

hi

also attached Array diagnostics utility

Regards

[jonathan margaja]

Hello,
Please see attachment file.
(Insight Diagnostic Result - Hard Disk Failed)


Thanks!

Regards,

[KarloChacon]

hi


First thing I can see is:

you got a very very old HP insight Diagnostics version 7.5 (May 2006)


so my recommendations are:

update Proliant Support Pack which will update controller driver, insight diagnostics tool and Array Diagnostic utility.

http://tinyurl.com/ypakpm

and after that run Firmware CD (this is for the controller)
http://tinyurl.com/2v8lpg

and also update HDDs firmware if it is applicable
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01296286

Do this run HP insight Diagnostics again also Array Diagnostic Utility and post Both again in case you got the error again

I'll be waiting for the results

regards

[jonathan margaja]

Hi,
Is there any possible to my server not to boot-up after all this update?
Thanks!

regards,

[KarloChacon]

hi


those are 3 steps
PSP (Proliant Support Pack)
Firmware CD
and Firmware for HDDs if applicable(it depends on HDD Model)

something else -> PSP all the time ask for rebooting...

----
ok try this workaround

1. install Insight Management Agents
http://tinyurl.com/2gwdw8

2. HP Insight Diagnostics Online
http://tinyurl.com/yvkw7c

3. Driver e200
http://tinyurl.com/yo3vok

3. dont reboot even if the applications ask for that

4. and run diagnostics again

let me know the results

regards

[jonathan margaja]

helo,

ok, i will try this as soon as i downloaded all necessary updates...by the way, is this problem(hard disk failed) can cause the server to run slowly?

Thanks.

Regards,

[KarloChacon]

hi

that's what I wanted to ask you if you were having issues I mean you see that Insight says several "HDDs failing"

any other issue?
regards

[jonathan margaja]

hi,
actually i run the insight diagnostic report coz our server is running slowly on the network. i know it has a lot of devices involve(network,viruses etc.) but i just want know if that error message is causes server to run slowly.

Thanks.

regards,