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Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

Mindaugas_1
Frequent Advisor

Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

Hi,
after runing diagnostic tests, HP Insight Diagnostic shows 3 failed drives.

Insight Diagnostics Note: Physical Hard Drive 15, Controller Slot 0-Diagnosis: Failed
Insight Diagnostics Note: Physical Hard Drive 14, Controller Slot 0-Diagnosis: Failed
Insight Diagnostics Note: Physical Hard Drive 4, Controller Slot 0-Diagnosis: Failed


LED's on these drives do not lit amber and in ADU report there is not critical errors.

These drives was replaced and after certain amount of time Insight Diagnostic shows these errors on the same drives again. These errors not shown always. For example, when running tests after reboot Diagnostic may not show errors.

Firmware and drivers versions are latest.
What might be a problem?
9 REPLIES
SPa
Trusted Contributor

Re: Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

Did you ran the Online Insight Diagnostics available under Windows
Mindaugas_1
Frequent Advisor

Re: Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

Yes, HP Insight Diagnostics Online Edition for Windows - 7.5.5.1681
SPa
Trusted Contributor

Re: Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

The issue could be with the connectivity.If possible Post the ADU report and the Online diagnostic report.
Mindaugas_1
Frequent Advisor

Re: Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

ADU report
SPa
Trusted Contributor

Re: Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

The ADU report does not show any error but shows a couple of firmwares to be old.The new firmware have certain fixes and should be applied.

MSA 500 firmware is old and the Drive on Port 2 SCSI ID 8 is running on HPB4.
Mindaugas_1
Frequent Advisor

Re: Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

It's MSA 500 G2 and I think the latest firmware version is 1.52: http://h18000.www1.hp.com/support/files/server/us/download/23124.html
or maybe I make a mistake?

I ran Firmware updates from Firmware Maintanance CD 7.50 and it didn't find any devices with old firmware versions.
SPa
Trusted Contributor

Re: Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

The Hard Drive firmware should be HPB8 for model BF07285A36.

http://h18007.www1.hp.com/support/files/storage/us/locate/99_5417.html

MSA 500 G2 firmware is alright.I thought it to be MSA 500 instead.

Have you tried replacing one of the disks reported as failed to check if the error stays.
Mindaugas_1
Frequent Advisor

Re: Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

Fragment from ADU report:

SLOT 0 PCI Smart Array 6i Controller
|
-(ID 0) Modular Smart Array 500 (Redundant)
-(ID 0) Modular Smart Array 500

SLOT 3 PCI Smart Array 642 Controller

Is this configuration means, that SA 6i controller manages MSA Storage?
Roy Main
Valued Contributor

Re: Insight Diagnostic shows failed hard drives (DL380 G4 packaged cluster)

Which drives on the report does the Diagnose refer to? (Port #, SCSI ID)

There is a file in the Insight Diagnostics directory - I can't remember the name - probably diagnose.xml or something like that. You can send that file into server support and they can tell which diagnostics tests are failing the drives.

I'm not in front of a server this weekend so I can't look for you. But if you look around in the diagnostics directory you can probably find the file. It is an xml file.

I noticed your report showed multiple drives not coming ready and at least one that failed due to timeout. Without running "Diagnose" I would suspect you are having backplane or controller problems - not drive problems.