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тАО04-09-2004 05:00 PM
тАО04-09-2004 05:00 PM
Insight Manager 7
My staff has been going 20 rounds with HP support personnel on this issue -- I thought I might ask in this forum where there may be a little less pressure for instantaneous answers. The HP phone techs, while helpful, have not yet found the solution to this seemingly simple question:
How do we manage our rack of BL-20p blades with the visual "view" depicted in the attachment? This is the last Insight Manager example image on your web page at: http://h41102.www4.hp.com/products/servers/proliant-bl/p-class/20p/benefits.html
While OUR Insight Manager (7.0 SP2.3) comes up fine, allowing us to see blades, enclosures, OS's, etc... in a tabular format, it DOES NOT show, or at least it is not intuitive as to where to find the graphical view of which blade is in which slot etc... Please advise on where to look for this (seemingly) very helpful view of our environment within your software product, and/or how to make it appear.
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тАО04-12-2004 04:15 AM
тАО04-12-2004 04:15 AM
Re: Insight Manager 7
The first place to start is to try to view the "All Enclosures" query. That should give you a display of all of the enclosures that IM7 knows about. You would see something like a table with Device Type being Enclosure and the Device Name reflecting things like 'Enclosure1 in Rack Rack1.' Clicking on the enclosure's name should bring you to a query displaying all of the blades in the enclosure. Clicking on the name of one of the blades will show you the Device page with Device Information, Device Links and Container Information.
If you think you've done everything correctly, and it still is not displaying, go back and make sure the enclosure and power supply firmware is up-to-date as well as the iLO firmware on every blade. Make sure you have the iLO response (Administration tab --> SNMP/Insight Manager settings) set to high.
There is some helpful information in a whitepaper titled "iLO technologies in the ProLiant BL p-Class" whitepaper at
http://www.hp.com/servers/manage --> iLO Advanced --> Documents
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тАО04-12-2004 11:59 AM
тАО04-12-2004 11:59 AM
Re: Insight Manager 7
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тАО04-12-2004 04:36 PM
тАО04-12-2004 04:36 PM
Re: Insight Manager 7
Could this be rectified by your web team. Many documents on HP's site seem to be having some of the same issues.
Thanks
Don Stubbs
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тАО04-13-2004 06:07 AM
тАО04-13-2004 06:07 AM
Re: Insight Manager 7
I'd encourage you (and anyone else having this trouble) to use the link for 'Feedback to Webmaster' :
http://www.hp.com/country/us/en/contact/web_feedback.html
Problem reports originating from customers are taken very seriously. I know in the past when there are pages that I was responsible for had a problem, the webmaster routed the problem to me quickly and managed the problem until I provided a solution.
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тАО04-13-2004 06:09 AM
тАО04-13-2004 06:09 AM