ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

Insight Manager - "Acquire Vulnerability and Patch Updates" problem

 
Peter Zabawa_1
Occasional Visitor

Insight Manager - "Acquire Vulnerability and Patch Updates" problem

Hi Everyone,

When I try to Acquire Vulnerability and Patch Updates (by going through SIM, Options, Vulnerability and Patch Management), I'm getting a "Failed" status and the following message:

"EXCEPTION CLASS: com.hp.mx.exceptions.MxFailedAuthenticationException
EXCEPTION: Authentication failed."

and I'm not able to download any patch updates.

Any idea what my problem might be? I checked my Global Protocol Settings \ WBEM user accounts/passwords and they seem ok.

Please see attachment.

Any ideas would be greatly appreciated.

Thank you.

Peter
3 REPLIES
Terri Harris
Honored Contributor

Re: Insight Manager - "Acquire Vulnerability and Patch Updates" problem

If you search the ITRC forums for the string "EXCEPTION CLASS: com.hp.mx.exceptions.MxFailedAuthenticationException" you will get 50 hits on previous postings for this error.
The ITRC advanced search web page is here:

http://forums1.itrc.hp.com/service/james/home.do?admit=716493758+1098121437568+28353475

Hopefully you can find the solution from a previous posting. Also there is a forum specific for SIM:

MANAGEMENT SOFTWARE & SYSTEM TOOLS - HP Systems Insight Manager
The SIM (or IM) forum would be better for specific questions or issues with this HP management software.
Peter Zabawa_1
Occasional Visitor

Re: Insight Manager - "Acquire Vulnerability and Patch Updates" problem

Thank you for pointing me in the right direction :-)

Peter
Peter Zabawa_1
Occasional Visitor

Re: Insight Manager - "Acquire Vulnerability and Patch Updates" problem

Thanks again.