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Install psp 7.9

Alex Kroytor
Advisor

Install psp 7.9

Hi everyone.
I have a problem to install psp 7.9 on the Proliant DL-360 G2. It is starting and then "Failed Discovery".
Any one has the solution?
32 REPLIES
KarloChacon
Honored Contributor

Re: Install psp 7.9

hi

what is your OS? windows 2003? w2000?
if your OS is W2000 you need PSP 7.6 instead of PSP 7.9

when you download and extract the PSP you get a lot of .exe files

which ones have you tried? just in case try setupex.exe... and see what you get

- sometimes PSP creates a log file with the errors did you see any?

- also remove any attached device to the server


regards

Didn't your momma teach you to say thanks!
Alex Kroytor
Advisor

Re: Install psp 7.9

Thanks for the reply!

My OS is windows 2003 SP2.
I started with hpsum.exe.
I did no found any log files
I have attached to this server through the SCSI backup device.
May be this is why itâ s not go

Alex
KarloChacon
Honored Contributor

Re: Install psp 7.9

well try that other file
remove the backup

and let us know the results
Didn't your momma teach you to say thanks!
Alex Kroytor
Advisor

Re: Install psp 7.9

I will do it tomorrow.
So, I will need to remove the backup device and then run installation.
I will let you know with the result
Thanks a lot.
Alex
Alex Kroytor
Advisor

Re: Install psp 7.9

I tried now. Itâ s not working.
I shutdown the backup device and the server, start server and run exe file. First I try hpsum.exe and then setupex.exe. The same result: Discovery Failed
I checked for log file â couldnâ t find.
I changed DEP only for Windows essential program. The same "Discovery Failed"

Alex
KarloChacon
Honored Contributor

Re: Install psp 7.9

that's really weird

that error is because PSP detects that Hardware is not ready for the installation or a software is interrupting the discovery process...
"The host is not ready for installation. The detection of installed hardware, software, and firmware has failed."

mmm let's try this

do you know which PSP do you have right now? just to know

1.
in case you have any device disable on Device manager please enable it, all of them have to be enable (like a NIC card that you're not using, that maybe you disabled)

2. if not
try updating first firmware CD and after that apply PSP again
Firmware CD 7.5
http://h18023.www1.hp.com/support/files/server/us/download/24777.html
try again installing PSP 7.9

3. if not
try PSP 7.8 or 7.7
and check if we get the same errors messages?

let me know any update (it is really a new issue for me)

regards
Didn't your momma teach you to say thanks!
Michael Garner_1
Honored Contributor

Re: Install psp 7.9

Alex,
If you will zip and post the files from the %TEMP%\hp_sum directory, I'll take a look at why discovery is failing. Most likely it is because of a problem occurring when we scan the SCSI bus and find your external SCSI device. The trace log files should confirm this.

Regards,
Michael Garner
HP Smart Update Manager Architect
Alex Kroytor
Advisor

Re: Install psp 7.9

Michael,
I checked the server for Temp directory and under need hp_sum directory and no such directory hp_sum
Sincerely,
Alex
Michael Garner_1
Honored Contributor

Re: Install psp 7.9

Alex,
The directory structure is normally present in the C:\Documents and Settings\\Local Settings\Temp\\hp_sum directory.

In some cases, the number is not present. The userid is the administrator ID you used when you executed HPSUM.

As an example, if you used the user "Administrator", you might see the directory in the following location:

c:\Documents and Settings\Administrator\Local Settings\Temp\1\hp_sum

Regards,
Michael

Alex Kroytor
Advisor

Re: Install psp 7.9

Here is the file.
Thanks for the advice
Alex
Michael Garner_1
Honored Contributor

Re: Install psp 7.9

Alex,
The discovery failed because we had a problem parsing the data in the Service Descriptor Table. The Service Descriptor Table contains the list of running services, what the run state (running, stopped, etc), and what programs loaded them. HPSUM didn't generate a srvdiscovery.xml file which it merges into discovery.xml during the discovery process. When I've seen this before, it has meant one of two things.

1) The server is running in a language setting other than English or Japanese. We had a bug in HPSUM in the 7.90 PSP where it didn't work in non-English language environments. This has been fixed for the next version due out next month.

2) There was data returned from the services table that contained special characters (path to a file, language-specific tags other than English, or within a service name) that did not work with our discovery tool. We had an issue reported on this and fixed it, but it may not be in a version of HPSUM available to you until 1Q08.

In the meantime, there are a couple of things you can do to resolve this.

1) Change the language setting in your locale to English when you run HPSUM (or setup.exe, which now just calls HPSUM) and change it back afterwards.

2) Use the Remote Deployment Utility (RDU) out of the PSP 7.80 to deploy the PSP 7.90.

Regards,
Michael
KarloChacon
Honored Contributor

Re: Install psp 7.9

mmm nice to kwno where the HP SUM keeps the log file "%TEMP%\hp_sum"


Alex also you can copy and paste
%TEMP%\hp_sum on Start Button -> Run

and it is going to open the TEMP directory

regards
Didn't your momma teach you to say thanks!
Alex Kroytor
Advisor

Re: Install psp 7.9

Hello,
I want to confirm the steps what I need to do.
1. Shutdown the backup device
2. Run firmware CD 7.5 (can I run from the windows?).
3. Try to install PSP 7.8
Alex
Michael Garner_1
Honored Contributor

Re: Install psp 7.9

Alex,
There are a couple of things to do, but not what you have down.

1) If you think the SCSI device is causing the failure, disconnect it from the server.
2) Run HPSUM to install the PSP 7.90.

That's all you should need to do if you think the device is causing the problem.

If you are running in a non-English OS, do the following:

1) Go to Control Panel and change the "Regional and Language Options" and set your language to English.
2) Run HPSUM to install the PSP 7.90.

If you want to run the older RDU, copy the setup.exe, msxml3.cab, setupcor.dll, elmsetup.dll files to the same directory as the PSP 7.90. Run setup.exe to launch the older RDU product.

Regards,
Michael
KarloChacon
Honored Contributor

Re: Install psp 7.9

that's correct

1. Shutdown the backup device
2. Run firmware CD 7.5 (can I run from the windows?).
3. Try to install PSP 7.8 or PSP 7.9

let's try and let us know
Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: Install psp 7.9

sorry I did not see this

2. Run firmware CD 7.5 (can I run from the windows?).

you can apply Firmware online or booting from CD

it up to you

in online installation the HDDs are not going to be updated

regards
Didn't your momma teach you to say thanks!
Alex Kroytor
Advisor

Re: Install psp 7.9

So, I tried and it doesnâ t work.
I shut down the backup device and started the firmware management CD from windows.
It is something was installed and by the way itâ s started PSP and looks like it did some discovery. When it was done, it show me is server donâ t need any update (the latest firmware for ROM BIOS was from 2002)
The second try it was to run PSP 7.9 and gave me the same message Discovery Failed.
The third try it was to run PSP 7.8. It was gave me on the end: installation failed.
Here is the log:
Setup Session Beginning: Mon Oct 15 05:08:39 PM
---------------------------------------------------------------------------

Name: HP System Management Homepage for Windows
New Version: 2.1.8
Current Version: n/a

Component pre-configuring (if applicable) and invoking installer.
Installer entry should follow if no errors.

User chose not to pre-configure System Management Homepage.
Configuring with default values (new install or forced downgrade)
or pre-existing values (upgrade or forced re-install)

---------------------------------------------------------------------------
END SESSION
---------------------------------------------------------------------------
---------------------------------------------------------------------------
Setup Session Beginning: 10-15-2007 - 05:08:46 PM
---------------------------------------------------------------------------

Beginning silent session...

Name: HP System Management Homepage for Windows
New Version: 2.1.8
Current Version: n/a


The HP System Management Homepage has been successfully installed.

Details:

The installation is complete.
---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------

---------------------------------------------------------------------------
Setup Session Beginning 10/15/2007 - 17:09:04 PM
---------------------------------------------------------------------------

Command Line Parameters Given: /silent


Name: HP ProLiant iLO Advanced and Enhanced System Management
Controller Driver for Windows Server 2003
New Version: 5.42.0.0

Beginning Silent Session...

The software will not be installed on this system because the required
hardware is not present in the system or the software/firmware doesn't
apply to this system.

Installation will not continue.
---------------------------------------------------------------------------
End Session
The message :
The software will not be installed on this system because the required
hardware is not present in the system or the software/firmware doesn't
apply to this system.
Installation will not continue.

It was repeating through all components.
The last try was to start server from CD: itâ s gave me message: Firmware CD is not supported for this server.
Alex
KarloChacon
Honored Contributor

Re: Install psp 7.9

ok

let me picture this

so when you start firmware CD 7.5 server says it is not supported? is that 7.5?
http://h18023.www1.hp.com/support/files/server/us/download/24777.html

something else it seems that when you run PSP 7.8 the Failed Discovery message does not appear just that big log regarding System management homepage right?

do you have the SNMP Service(protocol) install on windows?
you can check that checking SNMP Service on windows Services

am I right with my points or you have something else to add?

regards
Didn't your momma teach you to say thanks!
Igor Karasik
Honored Contributor

Re: Install psp 7.9

Last firmware maintenance CD for G1/G2 is 7.40
http://h18023.www1.hp.com/support/files/server/us/download/23331.html

Just by mistake 7.50 show as supported on HP site.....
KarloChacon
Honored Contributor

Re: Install psp 7.9

hi

Igor

well I was looking for a Firmware CD matrix... something regarding server and Firmware version but I could not find something like that

also Igor checking this issue PSP is OK? or maybe the server needs PSP 7.6 because it is a G2, at this point I've always thought that the PSP is related with the OS

regards
Didn't your momma teach you to say thanks!
Alex Kroytor
Advisor

Re: Install psp 7.9

Yes, 7.4 were working. I just find out it is even not G2 its G1.
Do you know what PSP I can use?

Thanks a lot.
Alex
Resolution Gauranteed
Frequent Advisor

Re: Install psp 7.9


Hi Alex,

In order to download the PSP for DL360 G1 running Windows 2003 Sp2 PSP version7.60A (25 Sep 06)is required.
You can downlaod it from the link below
http://h18023.www1.hp.com/support/files/server/us/download/24184.html

Hope this info is usefull and resolves the issue..

All d best.
Never become so much of an expert that you stop gaining expertise. View life as a continuous learning experience.
KarloChacon
Honored Contributor

Re: Install psp 7.9

hi Akex

let's try PSP 7.6 and let us know

regards
Didn't your momma teach you to say thanks!
Alex Kroytor
Advisor

Re: Install psp 7.9

I tried to install 7.6 and it is looks the same.
Look at the log file.
Just one issue: I did not shutdown backup device
Thank you