Integrated Management Log Viewer status Failed in System Management Homepage

[Jonathan Corea]

ProLiant ML350 G4
W2K SP4

I'm in the process of trying to correct any degraded, failed or unknown statuses in my System Management Homepage.

I had an older version of the Integrated Management Log Viewer installed, and it was giving me a failed status in System Management Homepage. Going into it brought up a blank page. I found out by running the Viewer standalone that the version I had installed was incompatible with the Remote Monitor Service, but when I tried updating it using Version Control Agent, even though it gave me an installed status of 1, it still showed the old version installed.

I checked in Add/Remove Programs and there were 2 instances of the Integrated Management Log Viewer listed. I uninstalled both of them, and then used VCA to install the latest version.

Now, VCA shows the correct version installed, and when I run the standalone Log Viewer it comes up fine - but I still have a failed status in System Management Homepage.

I've yet to do a reboot since I uninstalled/reinstalled but I was hoping there was a way to avoid it. Any ideas?

[Mi6t0]

I am not sure what your configuration ist...

The easiest thing to do is to make a fresh installation of Proliant Support Pack:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397642&prodNameId=3279707&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-22527e670418447bb79060e720 - this is the link to PSP for windows 2003.

If you have windows, you also need to check the SNMP Service settings - make the "private" rights to write/create and the "public" rights to "read only" or "read/write".