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Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

 
dcolpitts
Frequent Advisor

Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

So I've got a pair of DL380p Gen8 servers here that are brand new from the factory (built about 3 weeks ago).  The both came with Intelligent Provisioning 1.50.  On the first one, I was able to install 2008R2 using IP 1.50.  Before using IP to install 2008R2 on the 2nd one, I upgraded IP to 1.60.  After the GUI for Windows setup starts, it fails on the autounattend.xml that IP 1.60 generates on the ProductKey.

 

Obviously I thought I had done something wrong, so I started over - a couple of times.  After the setup fails it drops you back to a command prompt in WinPE.  I even messed with the unattend file and relaunched setup from WinPE - no dice.  I changed OS versions (from 2008R2 Std to Enterprise) and the same error happens.

 

After doing some snooping around, I found that HP replaces setup.exe from the 2008R2 install with the setup.exe from what appears to be 2012 version.  The version number of setup.exe for 2008R2 is 6.1.7601.17514 (this is from the volume licensing media labelled SW_DVD5_Windows_Svr_DC_EE_SE_Web_2008_R2_64Bit_English_w_SP1_MLF_X17-22580.iso).  The version number that gets installed after using IP 1.60 has started the setup is 6.2.9200.20773, which is dated 2013.07.12 and signed by Microsoft.

 

After performing some additional snooping, I found that IP 1.60 includes a "hotfixes" folder (that comes from the file 453278.7z on the IP 1.60 media).  This hotfixes folder contains approximatley 56 files as shwon below.

 

07/06/2012  04:18 PM             1,046 alert.gif
07/06/2012  04:18 PM            11,673 appcompat.xsl
07/06/2012  04:18 PM            12,498 appcompat_bidi.xsl
07/06/2012  04:18 PM            13,371 appcompat_detailed_bidi_txt.xsl
07/06/2012  04:18 PM            13,326 appcompat_detailed_txt.xsl
10/11/2012  01:22 AM             4,096 arunres.dll
07/12/2013  06:01 AM           170,328 autorun.dll
07/12/2013  05:41 AM           673,280 cmisetup.dll
10/11/2012  12:49 AM           182,272 compatprovider.dll
10/11/2012  01:44 AM            38,912 diager.dll
10/11/2012  01:44 AM           156,672 diagnostic.dll
07/12/2013  03:37 AM           267,264 dism.exe
10/11/2012  12:48 AM           385,024 dismcore.dll
10/11/2012  12:49 AM           134,656 dismcoreps.dll
07/12/2013  03:05 AM           172,032 dismhost.exe
07/12/2013  03:36 AM           260,096 dismprov.dll
10/11/2012  12:06 AM           146,944 drvmgrtn.dll
07/12/2013  03:48 AM            72,704 du.dll
10/11/2012  12:52 AM            55,808 folderprovider.dll
07/12/2013  03:55 AM           192,000 hwcompat.dll
10/11/2012  03:19 AM               120 idwbinfo.txt
10/10/2012  08:45 PM           478,424 locale.nls
07/12/2013  03:36 AM           180,224 logprovider.dll
10/11/2012  01:22 AM            56,832 nlsbres.dll
10/10/2012  08:44 PM            33,644 offline.xml
10/11/2012  01:44 AM            82,432 pnpibs.dll
07/12/2013  06:27 AM           130,656 rollback.exe
10/11/2012  12:57 AM           139,264 sdbapiu.dll
07/06/2012  04:15 PM           412,572 segoeui.ttf
07/12/2013  06:27 AM           285,280 setup.exe
07/12/2013  05:41 AM           894,464 smiengine.dll
10/11/2012  12:56 AM            26,112 spflvrnt.dll
07/12/2013  06:01 AM            65,880 spprgrss.dll
07/12/2013  06:01 AM           459,608 spwizeng.dll
10/11/2012  01:22 AM             7,680 spwizres.dll
07/12/2013  04:15 AM           118,272 ssshim.dll
07/12/2013  05:42 AM            57,856 testplugin.dll
07/12/2013  06:01 AM           256,344 unattend.dll
07/12/2013  05:41 AM           970,240 unbcl.dll
07/12/2013  02:23 AM           716,800 upgloader.dll
10/10/2012  08:44 PM            12,711 upgrade_frmwrk.xml
07/12/2013  02:47 AM           546,816 upgreport.dll
07/12/2013  06:01 AM           183,128 uxlib.dll
10/11/2012  01:22 AM             2,560 uxlibres.dll
10/11/2012  01:22 AM         2,888,704 w32uiimg.dll
07/12/2013  06:01 AM           204,632 w32uires.dll
07/06/2012  04:18 PM               597 warning.gif
10/10/2012  11:29 PM           843,264 wdsclient.dll
10/10/2012  11:34 PM           285,184 wdsclientapi.dll
07/12/2013  02:55 AM           272,384 wdscore.dll
10/10/2012  11:46 PM            72,704 wdscsl.dll
07/12/2013  02:03 AM           850,432 wdsimage.dll
10/10/2012  11:32 PM           610,816 wdstptc.dll
10/11/2012  01:44 AM            57,344 wdsutil.dll
07/12/2013  06:01 AM           605,528 win32ui.dll
07/12/2013  06:01 AM         2,582,872 winsetup.dll

 Eventually I rolled IP 1.60 back to 1.50 on this one server and problem goes away.

 

Anyways - just a heads up that 1.60 has issues - or atleast with 2008 R2 volume licensing media.  I'm going the play with it further once I get these two servers deployed for the customer.  I've got a pair of DL385p Gen8 servers here in my lab that I can trash to test with once I get some time.

 

dcc

48 REPLIES
IndigoOne
Occasional Visitor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

From the Intelligent Provisioning 1.60 Release Notes:

 

Windows-specific issues

 

The Volume License installation does not complete when you use the Recommended installation

method to install Windows 2008 R2. The following error message is displayed during installation,

“Windows cannot read the <ProductKey> setting from the unattend answer file.”

 

Suggested action: Use the Manual installation method for Windows 2008 R2 if you encounter

this error. Not all Volume License media present this problem.

 

dcolpitts
Frequent Advisor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

I guess it pays to fully read the release notes then and not just skim them. I'm not quite sure why they would replace the setup.exe though.

dcc
warren-62n
Occasional Visitor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

One of my customers had this issue with 3 BL460c Gen8 servers. Thanks to your post I downgraded IP to 1.50 and got them up and running. Thanks for that!

Do you think this issue will be fixed in another release or does the fact that it's mentioned as an issue in the release notes for 1.60 mean that customers who have this issue are going to have to use the suggested action. My customer is faced with the prospect of having to downgrade IP to 1.50 on all their new servers so that the automated scripts continue to work.

 

Thanks.

brco
Occasional Visitor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

You saved me from pulling all my hair out.  What's left of it, that is.  Downgrading to 1.5 helped.  Thank you,

MNaegel
Occasional Visitor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

Thanks for the post here, i"m experiencing the same thing and going to give 1.50 a try.

 

Is anyone else unable to download the 1.50 version at this time?  I'm experiencing dead links all over the HP page for previous firmware versions.

Mahesh18
Occasional Visitor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

I am experiencing a same problem HP intelligent provisioning v1.60 for DL380P G8 for installation of windows 2008-r2-x64.  Windows Setup pop-up error message (“Windows cannot read the <ProductKey> setting from unattended answer file”). To resolve the issues, downgraded to the HP IP to v1.40, cold rebooted the server, then able to install windows 2008r2 without any issues.

HP ProLiant Gen8 Server series - How to Reinstall or Upgrade Intelligent Provisioning on HP Gen8 Server

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/mostViewedDisplay?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_efb5c0793523e51970c8fa22b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c03458406-2%257CdocLocale%253Den_US&javax.portlet.tpst=efb5c0793523e51970c8fa22b053ce01&sp4ts.oid=5177957&ac.admitted=139...

 

gparker
Advisor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

v1.5 of the "Intelligent" Provisioning did the trick for me too. Thanks very much everyone :)

 

George.

Mark_du
Occasional Visitor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

In "HP Intelligent Provisioning 1.60 Release Notes". I find this at page 6

 

Windows-specific issues
• The Volume License installation does not complete when you use the Recommended installation method to install Windows 2008 R2. The following error message is displayed during installation, “Windows cannot read the <ProductKey> setting from the unattend answer file.”

Suggested action: Use the Manual installation method for Windows 2008 R2 if you encounter this error. Not all Volume License media present this problem.

jensviggo
Occasional Visitor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

Proliant ML310e G8 v2, just unpacked.

I tried to install 2008R2 standard free 180days trial as iso from usb via F10 Intelligent Provisioning and chose upgrade firmware. After end of upgrade I received a fast and long list of unreadable messages wich were followed by a hardware check. The check never ended.

No product keys have been involved.

 

jensviggo
Occasional Visitor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

I still happen although the link for download was supplied by HP support.
kratochviljan
Occasional Visitor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

Suggested action: Use the Manual installation method for Windows 2008 R2 if you encounter
this error. Not all Volume License media present this problem

 

 

Manual Installation metod can be done with local disc media only.

So, when I have ISO files on network share Windows 2008 R2 can not be installed with HP Intelligent Provisioning 1.60.

 

Great, it is really Intelligent.

:-(

 

http://f5.s.qip.ru/FK151xiG.png

 

(downgrading to 1.5 and crossing fingers...)

dcolpitts
Frequent Advisor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

Uh - no... Whoever the software developers and project managers were are the ones that are real intelligent....

 

It appears there was a total lack of QA on this release.

rgaustad
Occasional Visitor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

I agree. If it ain't broke, don't fix it. Cause then you break it!

ccoho
Advisor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

Hmm, this method worked for me a few months back.  But I'm setting up a new server now and its not.  When I boot off the IP 1.5 DVD (same one i used last time), I never get the choices of Automatic vs Interactive setup, it just runs a system check and then tells me to remove the disk and hit enter.

 

Any ideas?

ccoho
Advisor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

One of two things worked, i installed the iso to a usb key, and also disconnected the ilo from the network (when i was expecting the auto vs interactive prompt it was "communicating with ilo") and this time it downgraded properly.

 

Crazy that we have to jump through these hoops to install an OS on a server...

INS
Occasional Advisor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

Same problem here.  Trying to install Server 2008 R2 Standard from USB and network.  Tried manual install and will only allow for optical drive install.   Hilarious considering the bloody server doesn't ship with an optical drive standard.

 

HP - It's obvious to anyone in the IT community that HP is nickel-and-diming everything these days.  Cheesey e-series servers taking over (please - software RAID?), 1 year warranties, requirement for extended warranty purchase for firmware updates.  If HP is going to squeeze us, at least be COMPETENT in delivering a server where BASE functionality (like installing a prevalent server OS) WORKS without jumping through hoops.

 

No wonder Lenovo is handing you your rear end.

INS
Occasional Advisor

Workaround

This worked for me:

1. Download and extract RAID and NIC drivers on USB flash.

2. Create bootable USB of Windows Server 2008 R2 SP1 on separate USB flash.

3.   Install OS without I.P. 

4.  Update NIC and RAID drivers once OS installed.

5.  Download and install Proliant Service Pack 2014.02B.

 

 

IMPIZA
Occasional Contributor

Re: Intelligent Provisioning 1.60 breaks 2008 R2 install (will not accept product key during setup)

Today i have fix this issue !

 

Preview of issue 

 

Preview of issue

 

 

On of our customer have purchased HP ProLiant ML 310e Gen8 v2 4LFF CTO Server, they want to install Windows Server 2008 r2 x64 in it  , but when they try to install it using Intelligent Provisioning it fail after copying , so he call me up for technical support , Server is shipped with IP 1.60 by default , i googled to find issues like this then i have find this page ,in which some of the viewers recommend to downgrade IP 1.60 to earlier versions , 

 

so i have download IP version 1.50 then burn it to a DVD and boot up and flash IP , 

 

after downgrade IP to 1.50 the issue has fixed 

 

for all other versions of IP please visit this link  Intelligent Provisioning all Versions Download link

 

 

For IP version 1.50 go to this url given below .

 

HPIP150.2013_0806.231.iso (883 MB):

 

https://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_bd9b6997fbc7fc515f4cf4626f5c8d01=wsrp-navigationalState%3Didx%3D%7CswItem%3DMTX_ee713c2ad3694a0c83094f6847%7CitemLocale%3D%7Cmode%3D%7Caction%3DdriverDocument&javax.portlet.tpst=bd9b6997fbc7fc515f4cf46...

 

 

 

 

Giancarlo Zicchieri
Occasional Visitor

Re: Workaround

Hi

 

I solved the issue modifying with notepad the file c:\autounattend.xml

When it appears the command prompt digit notepad c:\autounattend.xml

You have to search the string <ProductKey> and below this insert a new line that contains the string

<Key></Key>

You don't have to insert a code, only the tags.

Save the file and relaunch manually the command X:\Windows\Hpssbem.exe again

The installation will end fine.

 

 

BOYAN BIANDOV
Regular Advisor

Re: Workaround

Absolutely unacceptable. I just wrapped up a wasteful support call with HP; I have the highest paid support. The guy did NOT have a clue at IP's preference where you select which interface to be used by IP. He wanted to swap patch cords; confirm Internet connectivity is available and so forth.

 

After wrapping up the call I Google'd in 30 seconds and the answer was clear;

 

I suggested he test on his own gen8 to make sure it is NOT an HP IP issue; he did a test and he e-mailed me saying it also fails on his end so he will bring up with the IP back-end crew! LOL

 

All of this BS is absolutely unacceptable! If you bypass the license key crap you won't be able to boot again (see beutiful screen shots)

Jiad Elkadri
Occasional Advisor

Re: Workaround

Giancarlo Zicchieri, your workaround worked for me.

 

Thanks for posting. 

 

 

C_R
Occasional Visitor

Re: Workaround

Thanks Giancarlo.  Worked for me.

Sergio_OD
Occasional Visitor

Re: Workaround

Thank you Giancarlo, your solution works like a charm


Giancarlo Zicchieri wrote:

Hi

 

I solved the issue modifying with notepad the file c:\autounattend.xml

When it appears the command prompt digit notepad c:\autounattend.xml

You have to search the string <ProductKey> and below this insert a new line that contains the string

<Key></Key>

You don't have to insert a code, only the tags.

Save the file and relaunch manually the command X:\Windows\Hpssbem.exe again

The installation will end fine.

 

 


 

Maddogg33
Occasional Visitor

Re: Workaround

Great workaround and save me alot of time

 

thanks