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Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2

sphynx
Occasional Advisor

Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2

Hello guys! I was about to reset Windows server 2012 local administrator password. And in order for me to do that, I believe I will have to boot from windows 2012 install disk using "Intelligent Provisioning".  But when I press F10 Intelligent Provissiong I'm only seeing a black sreen with GRUB prompt.

I do remember upgrading to 1.63 when I install Windows 2012. I already tried recovering from 1.63, 1.64B and even 1.61 version with no luck. I'm still stuck with GRUB prompt.

When I go to iLO System Information - Firmware Information, Intelligent Provissioning Firmware version is N/A. also on iLO Selt-Test Result showing: Controller firmware revision 2.10.00 Embedded media manager failed initialization. 

Product Name: ProLiant DL320e Gen8 v2

Thanks in advance!!

 

9 REPLIES
sphynx
Occasional Advisor

Re: Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2

I'm done resetting my Windows 2012 password using Linux livecd. 

I followed this link:

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04996097 

But still no glory on fixing Intelligent Provisioning.

All I get now is a blank screen and OS will continue to boot when I press F10.

Torsten.
Acclaimed Contributor

Re: Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2

search for the ILO NAND flash format in order to format the ILO flash, format, then pull the power plugs, then reinstall IP.

Hope this helps!
Regards
Torsten.

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sphynx
Occasional Advisor

Re: Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2

Hi Thanks!

I did that many times, then tried to recover from 1.61, 1.63 and 1.64.

But nothing happens. Same diagnostic error appears on iLO:

Embedded Flash/SD-CARD: Controller firmware revision 2.10.00 Embedded media manager failed initialization 

 

Jimmy Vance
HPE Pro

Re: Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2

Please look at this customer advisory

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04996097

Document ID: c04996097
Version: 5
Advisory: (Revision) HPE Integrated Lights-Out 4 (iLO 4) - HPE Active Health System (AHS) Logs and HPE OneView Profiles May Be Unavailable with iLO Firmware Earlier Than 2.42 Causing iLO Self-Test Error 8192, Embedded Media Manager and Other Errors

 




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sphynx
Occasional Advisor

Re: Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2

Thanks again!

I already update iLO Firmware and its now version 2.53. would you think a faulty motherboard?

 

Torsten.
Acclaimed Contributor

Re: Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2

please follow the advisory and format the NAND flash.

Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

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Jimmy Vance
HPE Pro

Re: Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2


sphynx wrote:

Thanks again!

I already update iLO Firmware and its now version 2.53. would you think a faulty motherboard?

 


Read the whole advisory, the fix requires more than just updating the firmware., the iLO NAND flash needs to be formatted. The advisory explains how to do this.

 




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sphynx
Occasional Advisor

Re: Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2

Hi Sir,

Here's what I did:

1. Update iLO Firmware from 2.42 to 2.53

2. Execute the Force_Format RIBCL XML script (Force_Format.xml) to format the NAND device. See Diagnostic screenshot status from iLO after NAND flash "2017-06-01.png". 

Log file:

Server IP is : 10.2.207.246:443
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='Forcing a format of the partition after the iLO reset.'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>
<?xml version="1.0"?>
<RIBCL VERSION="2.23">
<RESPONSE
STATUS="0x0000"
MESSAGE='No error'
/>
</RIBCL>


Script succeeded for IP:10.2.207.246:443

3. Shutdown the server and remove power plug.

4. Run the Intelligent Provisioning Restore Media to restore the Intelligent Provisioning data. 

- from here I already tried 1.61 and 1.63 but after that I'm getting the same error. 

Please advise which IP version to boot?

 

Thanks!

 

 

 

 

Jimmy Vance
HPE Pro

Re: Intelligent Provisioning stuck on GRUB prompt DL320e Gen8 v2

v1.64b is the latest release IP recovery image for Gen8

http://h20566.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_88d08b2acdd840ac8a65686e2a#tab2

 




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