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Issue with installing HP Insight Manager WBEM Providers on DL160se G^

 

Issue with installing HP Insight Manager WBEM Providers on DL160se G^

Trying to use HPSMH but none of the features show up.

Get the following message....

 

"Install the latest version of HP Insight Management WBEM Providers and/or HP Insight management Agents from HP Service Pack for ProLiant (HP SPP)"

 

fair enough.

 

Downloaded the latest version of HP SPP. Extracted it and found the related CP for HP Insight Management WBEM Providers which is cp020347.

 

Tried to install it and it gave the followign error:

 

"The installation procedure did not complete successfully. An error occurred during the setup process. You may look at the setup log file for more details if desired. Press the 'Close' button to exit Setup"

 

Fair enough. Found the logs under C:\cpqsystem\log\cpqsetp.txt file.

This is what it said about the aborted install...

 

'Executing MSI....Failed!

The installation procedure did not complete successfully. An error occurred during the setup process"

 

 

F***ing BRILLIANT !!!

Kudos to the HP engineers for writing up such a brilliant error checking log.

 

In the meantime I have an HPSMH that is practically useless to me.

Anyoen have any ideas on how to get teh WBEM providers to install correctly?

 

BTW, i am trying to install version 9.5.0.0 which is the latest on the support site.

 

Server is a DL160se G6 server.

24 REPLIES 24
scharchouf
Trusted Contributor

Re: Issue with installing HP Insight Manager WBEM Providers on DL160se G^

can you please inform me what operating system is installed on this server?
I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
See Self Help Post for more details

Torsten.
Acclaimed Contributor

Re: Issue with installing HP Insight Manager WBEM Providers on DL160se G^

The component you installed is windows ... hence the OS is windows ...

I would use the SPP and run "hpsum" from it. Select/deselct the components you want to install. Maybe you missed a dependency?

Hope this helps!
Regards
Torsten.

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EricBu
Occasional Visitor

Re: Issue with installing HP Insight Manager WBEM Providers on DL160se G^

same thing has happened to me. Any other thoughts?

hadi_sukirman
Occasional Advisor

Re: Issue with installing HP Insight Manager WBEM Providers on DL160se G^

Same problem here. I am running two different ML350p Gen8 with Windows 2008 R2 SP1.

 

On both machines I can install the WBEM providers version 9.4.0.0 but I cannot install version 9.5.0.0.

 

I tried the following approaches:

  • downloaded cp020347 and manual installation
  • downloaded cp020347, extracted the contents and manual installation
  • Installation via Version Control Agent and local Version Control Repository

 

All approaches failed with the very same error message:

Executing MSI...Failed!

 

Any ideas?

Thank you for your help!

hadi_sukirman
Occasional Advisor

Re: Issue with installing HP Insight Manager WBEM Providers on DL160se G^

Sorry I have to add to my previous post:

I also tried installing 9.4.0.0 and then upgrading to 9.5.0.0 but that failed as well

 

Thank you!

 

Torsten.
Acclaimed Contributor

Re: Issue with installing HP Insight Manager WBEM Providers on DL160se G^

The monitoring of a Gen8 server is different. The monitor is the ILO, the agentless monitoring service provides OS information to ILO.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
hadi_sukirman
Occasional Advisor

Re: Issue with installing HP Insight Manager WBEM Providers on DL160se G^

Thanks Torsten!

 

Does that mean that the SMH takes data from iLO instead of SNMP / WBEM?

 

Hadi

Torsten.
Acclaimed Contributor

Re: Issue with installing HP Insight Manager WBEM Providers on DL160se G^

hadi_sukirman
Occasional Advisor

Re: Issue with installing HP Insight Manager WBEM Providers on DL160se G^

Torsten,

 

thank you for the link! If I understand correctly we would get the full benefit of the new management / monitoring when using HP SIM.

 

Since we have no HP SIM running (yet) and only rely on the old tradional SMH we would need the WBEM (or SNMP) approach.

 

Since WBEM is still supported for that server model and the OS I wonder why the install fails.

 

Thank you,

Hadi