Issues installing SAS Expander card on ML350 G6

[Chris.Armstrong]

So here is what I am working with

ML 350 G6, it has 8 SFF HD's in standard bay. I want to add an addtional 4 drives with the optional SFF bay. I  have installed this cage and purchased the SAS Expander card Product No# 468406-B21 for the Smart Array p410i onboard raid controller. I installed this in slot 2 per the HP guide. The green LED is lit. I connect my backplace to ports 2-3 and boot into the RAID BIOS and it see's no drives. I check the PCI slots in the ProLiant BIOS and it doesn't show the SAS expander card in any of the PCI slots (not sure if it should) 

I called HP India (I was so excited!!) and after 1.5hrs of talking to someone who was reading the same manuals I was they decided to send me a replacement card. I didnt think the card was an issue but it was really late so I just accepted the offer.

New card arrives, same **bleep** thing! I highly doubt I have two bad cards. I have two ML 350 G6's and both don't show the card.

I have some questions maybe someone can help me with, because HP's support couldn't answer anything (basically useless)

1. Should this card show as occupying a PCI slot in the ProLiant BIOS

2. Is this thing plug-n-play? Do I need to enable/configure anything for this expander card to be recongized? (I am dumbfounded how HP support couldn't answer this one)

Any help would be truly appreciated, this has been quite the headache!

Thanks!!

[PGTRI]

hi,

Do you have a cache module for the controller, because the SAS expander can not work w/o it.

Thanks

regards,

[Chris.Armstrong]

I am 99% sure I do in both servers, how could I check?

[PGTRI]

hi,

You can check it in ACU.

Please check the FW of the controller also. 

Thanks

regards,

[Chris.Armstrong]

This box has ESXi 5.1 installed on it, any other way?

[PGTRI]

hi,

hmmm..., check in the vSphere client, but i'm not sure if you can find the info there.

The other way is to create an ACU report. You can check here how to do that:

http://h30499.www3.hp.com/t5/ESXi/ADU-report-on-ESXi/m-p/5760631#M667

Thanks

regards

[PGTRI · Accepted solution]

hi,

I sent you a private message with the correct sas expander cabling. Please check if you have the same cabling.

Thansk

regards,

[PGTRI]

hi,

Have You solved your issue?

Thanks

regards,

[Chris.Armstrong]

 I just did thank you!! You should post the picture you sent me for others to see in the future.

[KITKIT]

Hi Guys,

Got the same problem, care to share the solution ? :)

Kind Regards

Bjarne