KVM and DL140 mouse problem

[sistemeshp]

Hello,

I've connected a DL140 G3 server to a KVM (336044-B21 HP Server Console Switch, 1X8-Port KVM) using 2PS/2 and Video to CAT-5 RJ-45 Interface Adapter and the keyboard works but the mouse doesn't work. Then, if i connect directly the mouse attached to the KVM (PS/2 mouse) to the server it's works so fine.

Others servers (DL360) connected to the same KVM works well using the same interface adapter.

Do anyone knows how to solve this problem?

Thanks.

[KarloChacon · Accepted solution]

do you have the latest update for the KVM

http://h18000.www1.hp.com/support/files/server/us/download/25399.html

or maybe updating the interface adapter
or have you tried another interface adapter?

take a look at the quickspecs and picture that I attached

http://h18004.www1.hp.com/products/quickspecs/12509_na/12509_na.html

regards

[KarloChacon]

do you have the latest update for the KVM

http://h18000.www1.hp.com/support/files/server/us/download/25399.html

or maybe updating the interface adapter
or have you tried another interface adapter?

take a look at the quickspecs and picture that I attached

http://h18004.www1.hp.com/products/quickspecs/12509_na/12509_na.html

regards

[sistemeshp]

Hi Karlo,

At first, i tested another Interface Adapter that works with another server but isn't the solution.
Then i tried to update the firmware version of the KVM with the version that you propose but the problem persists. The first time that i test to upgrade firmware the process hangs. But at second time it works (using a notebook not connected to the KVM).

I'm using Windows 2003 R2 and in the hardware manager i see that, the VMI compatible mouse (others servers have PS2 compatible mouse) but i think that isn't a configuration problem because the mouse works connected directly to the computer.

I don't know what to do more!!!

Thanks.

[Brian_Murdoch]

Hi,

It sounds like the same problem as others have reported with the Lights-Out 100 firmware on the DL140 G3.

Please see this previous forum link.
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1123826

I hope this helps.

Brian