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Keyboard & mouse lock up on Proliant ML150 G3 Server

Melvin L. Evans
Occasional Advisor

Keyboard & mouse lock up on Proliant ML150 G3 Server

Here is the scenario:
Windows Server 2003 (R2) Server on an HP ML150 G3
Microsoft Exchange 2003 running on this server
Raid 1 config with 2 SATA Drives.
Server has the embedded SATA controller in the system board.

Problem:
Had a problem with the server rebooting randomly, HP replaced the system board…and now -
The server appears to boot up properly, all the way to the login screen. We go to log in, only to find the keyboard and mouse are not functioning, they appear to be totally locked up.

The keyboard & mouse ports are PS2 and built into the system board. We’ve since tried another new system board, and get the same thing. We put the old system board back in, and the keyboard and mouse function properly, but the system starts rebooting again (which was the reason the system board was replaced originally). We’ve tried a new keyboard and mouse, with the same results.

No settings in the system BIOS to control the keyboard & mouse ports that we can find. BIOS version is the same on original and new system board. version 2007.04.14 A (2 May 07)

We haven’t placed it back on the network yet to try and access it remotely via the NIC, because we don’t want to risk bringing anything else down until we know for sure what the status is.


Any help would be greatly appreciated.
Thanks
ME
4 REPLIES
HP_Sammy
Trusted Contributor

Re: Keyboard & mouse lock up on Proliant ML150 G3 Server

Seems issue with the ports on the mobo try to boot with the bootable cd or OS cd and check if keyboard mouse works if it then OS issue or try clearing the CMOS.

The system board has a system configuration (CMOS) button (SW2). To clear system configuration, disconnect AC power and press the CMOS button.

Check for mobo diagram on the access panel to locate SW2 or CMOS switch


Cheers :)
Brian_Murdoch
Honored Contributor

Re: Keyboard & mouse lock up on Proliant ML150 G3 Server

Melvin,

If you have the HP Lights-Out 100 module installed please remove this and try again with the new system board and this removed.

It may be a combination of system BIOS and Lights-out 100 firmware which is causing your problem. If it works with the card out, consider upgrading the firmware on the LO-100 card.

There are login issues which have been resolved in the latest release of firmware and which also relate to Internet Explorer 7.

Please see details at this link under the "software information" heading.
http://h18023.www1.hp.com/support/files/server/us/download/26562.html

I hope this helps.

Brian



HP_Sammy
Trusted Contributor

Re: Keyboard & mouse lock up on Proliant ML150 G3 Server

Hey Melvin whats going on how far we have come please let us know

Cheers :)
Melvin L. Evans
Occasional Advisor

Re: Keyboard & mouse lock up on Proliant ML150 G3 Server

We've tried using USB keyboard & mouse, we've tried resetting the CMOS, no change.

I've asked the distributor we purchased it from to issue us an RMA. We'll try a new machine. If there are any problems with it, we'll move on to another brand server. I've been fighting this battle for two weeks with HP and we're still down.
Thanks for the help.