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ML 350 G4 Server Intermittently Restarts

 
Kasiau
Advisor

ML 350 G4 Server Intermittently Restarts

Hi,

I do have a ML 350 G4 Server that restarts itself intermittently 2x or 3x within a day. I have ran the HP Insight Diagonsis tests on all components however upon during the test, the server keeps restarting again and again.

Please has anyone out there who has gone through this issue help me or are there any HP diagnosis utilities or tools to troubleshoot which component is causing the server to reboot uninterruptly.

Thanks for your help
1 REPLY
Lazarix
Occasional Advisor

Re: ML 350 G4 Server Intermittently Restarts

You need to get the server to create a complete memory dump so you can analyse it next time it crashes:

1. Click Start, and then click Run.
2. Type control sysdm.cpl, and then click OK.
3. On the Advanced tab, in the Startup and Recovery section, click Settings.
4. In the Write debugging information list, click Complete memory dump or click Kernel memory dump, and then click OK.
5. Click OK to close the System Properties dialog box.
6. In the System Settings Change dialog box, click Yes if you want to restart your computer now. Click No if you want to restart your computer later.

When it restarts next, it will generate C:\windows\MEMORY.dmp if it is a blue screen crash.
Copy this off onto another computer, and install windbg (http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx#a)

Step 1: In WinDbg, File->â Open Crash Dumpâ , and point to the dump file

Step 2: WinDbg will show you the instruction your app was executing when it crashed.

Step 3: Set your symbol path and source path properly.

You can set symbol directories through File->Symbol File Path, or using .sympath from the WinDbg command window. To add reference to a symbol server on the web, add:

SRV*downstream_store*http://msdl.microsoft.com/download/symbols
.sympath+ SRV*c:\tmp*http://msdl.microsoft.com/download/symbols

then, to re-analyse the files with the new symbols, type:
!analyze -v
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