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Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup

 
johnwanderson
Occasional Advisor

ML 370 G5 BSOD, Freezes,Crashes when doing backup

I have just installed an ML370 G5
4gb of Ram- 2 logical drives
2 x 146gb hdds Raid 1 and
4 x 146gb hdd in Raid 5 with hot spare
Windows 2003 R2 SP2 with all latest windows updates
Using Smartstart Version 8.0 and PSP 8.0
Using Firmware Maintenance 8.0 but have already upgraded to Firmware maintenance 8.1 due to the problems i have been having


The problem i experience is the server freezes when doing a backup
I have an Adaptec 29160 and Quantum LTO3 Half height drive that worked in a DELL Poweredge successfully
The same problem occurs when using both Symantec Backup Exec 12 or Arcserve 11.1 with SP2
I have tried swapping out SCSI controllers and cables I have tried a HP SC11 EX adapter
If the backup is not scheduled The server will not crash
I have also disabled the onboard Network controllers and replaced them with an Intel branded card but the same problem continues

I have logged a call with HP but they cant seem to own up to the problem
I have ran the HP SRP Version 8.0 reporting tool but this stalls when gathering ACU details

Can anyone assist me as it has been going on some weeks now

Just to let you know

If i take the SCSI controller and Tape unit out of server and put it into another DELL
The backup runs fine
If i add the HP server with remote agent The HP server will also crash

The reason the customer put this HP in was to replace a DELL that was causing problems so i need to get some stability and a good backup to keep my head high

Please get back to me as soon as possible

REgards

John
18 REPLIES 18
tomasz.puchalski
Valued Contributor

Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup

I can tell You that in similar situation i always make backup (for test only) to file not to backup device. after that i know more -
KarloChacon
Honored Contributor

Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup

hi

have you installed the storport fix?

http://support.microsoft.com/kb/941276/


what about the errors in windows event viewer?
source?
event id?

regards
Didn't your momma teach you to say thanks!
johnwanderson
Occasional Advisor

Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup

I have installed the latest HP storport driver as requested by HP and it hasnt made any difference KB932755
and an update to turn off SNP KB948496
Have run full diagnostics from Smartstart 8.0 CD and looped it three times and it doesnt come up with any info
Please find log attached
I did note when running the backup last night that when the server froze overiusing HP branded HP SC11 EX Scsi host bus
No keyboard or mouse was available Task manager was open and nothing was spiking CPU or memory
The lights on the 2x Raid 1 disks were flashing on and off and lights on 4x Raid 5 disks had lights on steady -Not flashing
James ~ Happy Dude
Honored Contributor

Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup

Hello John,
If the server encounters a BSOD, I am sure there is a DUMP file. What does that say ?

Regards,
johnwanderson
Occasional Advisor

Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup

The server freezes and then you have to physically switch off the server
The last minidump was on the 18th of June and it pointed to bxnd52x.sys which is a broadcom driver related to HP373 integrated NIC

I have since disabled both hp 373 nics and put in a third party intel nic and have not had a minidump since 16th of June but yet the server still freezes on backup

Could it be related to big load on raid 5 drives on p200 with 128mb battery backup with cache??
KarloChacon
Honored Contributor

Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup

well

I know there is like an issue with ML350 G5s with that e200 controller

usually the fix was:
latest firmware for e200
latest driver for e200
and the storport update

but you already applied those

BTW interested that dump indicates an issue with NICs I was confused why HP told you to turn off SNP

I would say e200 it's an entry level smartarray even should work right

is that the only server around?
it is new I mean I new deployment - Os installation?

regards
Didn't your momma teach you to say thanks!
johnwanderson
Occasional Advisor

Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup

All the latest updates are applied with Firmware 8.1 and smartstart 8.0

I would have sent them the minidump that had the broadcom file in it

I had a similar problem with NIC in another ML370 G5 earlier in the year but disabling TOE resolved it
It is a brand new server with fresh installation of windows 2003 r2
No extra third party apps installed only Arcserve 11.1 SP2
Again I had originally installed Symantec Backup Exec and it had the same problem

I think it is pointing towards the Raid Controller now but i cant be certain

Any more ideas how to sheck this out
After doing a full diagnostics through smartstart 8.0 with no errors
It is becoming very frustrating

Regards

John
James ~ Happy Dude
Honored Contributor

Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup

Hello John,

First, Check compatibility list : http://www.hp.com/products1/storage/compatibility/tapebackup/ISS/13-0003-0002.html#matrixtable
Click on the "TICK" for the appropriate Server & Drive; & on the next page you should see the compatible controllers.
If its NOT supported, Then its just one of those cases, where one runs out of luck (of having "X" hardware work with "Y" Hardware) !!

You have already mentioned about using the latest Firmware & PSP.

Steps to try :
1) Download HP CreateData utility from :
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=co-10838-1&jumpid=reg_R1002_USEN

This Utility will help you create blank data. Create Data of 10 GB.

2) Use NTBACKUP to back up this "HPDATA". Make sure u try this on a new media.

Wait n watch :
(a)If the above action fails. Then Issue is with the Hardware.(subject to compatibility as mentioned before)

(b)If this works fine, it will conclude that the HP Server, controller, tape, media, Cables... etc are FINE !!
Then the problem is either with your DATA or with the Software you use(arcserve/symantec).Certain software WOULD require the DATA to be FREE of any activities while backup.

(b1)Then, you may try a backup of YOUR DATA using NTBACKUP. If this succeeds, then 100% issue is with the Software. If this Fails, then Issue is your data.

Please let us know how this works out. we'd be curious.

Regards,
James ~ Happy Dude
Honored Contributor

Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup