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тАО06-26-2008 06:43 AM
тАО06-26-2008 06:43 AM
Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup
I have checked the compatibility on HP website previously and because the LTO 3 is not HP (It is a Quantum LTO3 Half Height TCL32BX)They will not guarantee it is compatible while quantum say the LTO3 is compatible with an Adaptec 29160 (this combination worked fine in a Dell poweredge)but so far not this model HP
The scsi controller is now working with the Quantum with Cable in another third party server
Just to say i did note that since having the backup on another server It does not crash as regularly with the remote agent now
I have excluded some pst files from the backup which you could see in the backup log that the server was crashing when backing these files up
I will wait to see tonight whether or not the server crashes and if not Put the controller and unit back onto the HP server and backup excluding the pst files to see what result i get
Again the RAID1 c:drive of 146gb of the server always backs up ok regardless of amount of data and it would always crash when starting the RAID5 d:drive which has 420gb of diskspace using around 190gb
About 80 gbs of this are backup pst files for around 50 users
I will let you know how i get on
Thank you all for your help
Regards
John
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тАО06-26-2008 06:46 AM
тАО06-26-2008 06:46 AM
Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup
In the other hand, this little friend the HP SC11Xe is well known for causing not only BSODs but also causing some servers not to power on at all. I have dealt with it in the past.
The best thing to do here is to get rid of that card and use the following instead 64-Bit/133-MHz Single Channel Ultra320 SCSI HBA G2 374654-B21
There is a FW version for the bad boy if you wanna give it a last chance. It is located here: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=3191201&swItem=MTX-4f16c14c1aa54618a879868cd2&prodNameId=3191202&swEnvOID=1005&swLang=8&taskId=135&mode=3
Also there is a updated driver at
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=3191201&prodNameId=3191202&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-7dbe36462d5c490e89abc5cff0
Thanks and I hope this can solve your problem.
\RaMpaNTe
PS: say thanks with points :)
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тАО06-26-2008 07:49 AM
тАО06-26-2008 07:49 AM
Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup
I had tried also a HP branded LSI Logic 20320 SCSI controller and the HP guys said it was a Raid controller but it had the same effect on the system as the other HP SC11 Ex
The latest comment from HP was to disable ASR which i have done, so iam waiting for a crash
What i would like to know now is if the ASR is disabled Will the server reboot after its next crash as i dont have a good backup of the system state yet and am worried that it may require a rebuild
Again this is a live production server so please let me know the consequences
Regards
John
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тАО06-27-2008 11:33 AM
тАО06-27-2008 11:33 AM
Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup
By disabling the ASR in the next crash you will be able to "see" what caused the crash by checking the event logs IML and others.
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тАО06-27-2008 12:41 PM
тАО06-27-2008 12:41 PM
Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup
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тАО07-01-2008 02:33 AM
тАО07-01-2008 02:33 AM
Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup
Can you recommend the size of the pagefile as i would be interested in trying this
From last mail
Just a note to say Excluding pst files did not make any difference The srever froze over again and it had to be physically switched off and there was no mini dump file for that day
The hp engineer has now asked for a kernel dump file which we are now waiting for server to freeze again
Will keep you posted
I also created the data file requested earlier and it didnt seem to freeze
Your thoughts please
Regards
John
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тАО07-02-2008 02:18 AM
тАО07-02-2008 02:18 AM
Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup
I have the SCSI Controller and Tape Unit in a third party server and am running backups using Arcserve 11.1 with latest service packs and hotfixes with remote agent on four other Dell servers and the HP ML370G5 in question
The backup agent backs up all other servers without any problems
The remote agent will never fail backing up HP ML370 G5 Raid 1 Logical drive which is the c:\drive-
Again this in a P200 Raid controller with 128mb BBWC
Somewhere through the backup of the HP Server d:\drive (Again this is a 2nd logical Drive in a Raid 5 formation with 4 x146gb Disks)
The server will freeze (No keyboard,mouse or task manager) Push button for 10 seconds reboot is required As a result no minidump or as requested by hp engineer kernel memory dump is not created I have sent the HP Engineer on the Insight Management Logs for viewing but he hasn't any ideas as yet
Any assistance would be appreciated
Maybe more information regarding Page files or p200 issues
Regards
John
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тАО07-07-2008 08:46 AM
тАО07-07-2008 08:46 AM
Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup
I changed the memory in the server and also changed the pagefile size
I also disabled all the HP programs in the services tab in the control panel to see if that would make a difference
Again We got one good backup but the server froze again on friday nights backup
I will be putting the rebuilt DELL back in place tomorrow night with the view to wiping the HP server and rebuilding it
Any other thoughts since
Regards
John
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тАО08-26-2008 05:22 AM
тАО08-26-2008 05:22 AM
Re: ML 370 G5 BSOD, Freezes,Crashes when doing backup
Finally we built another new box, patched via Windows Updates, installed KB932755, then installed the Ultra320 card into it, followed by BackupExec 12. We were able to get successful backups, but then we discovered we were using the generic Microsoft LSI SYMPCI.SYS driver for the Ultra320 card. As soon as we loaded both CP008498 (lsi_scsi.sys - 2007.02.09), we started getting backup errors again.
After doing some Googling, we found a Symantec forum posting detailing the issue, and stating there is a bug with the current HP scsi drivers and that you need to use the generic Microsoft drivers. Rolling back the driver to the Microsoft driver solved our problem.
When we had previously reloaded our servers in the troubleshooting process, the Ultra320 controller was in the servers, and when we ran the PSP setup, it installed the HP drivers. As we didn't have a spare Ultra320 controller, we built our test box first, then pulled the controller out of a production box, but we forgot to re-apply the PSP, so that is how it ended up with the generic Microsoft driver instead of CP008498's driver.
dcc
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