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ML115 G5 Graphics Card Issue

 
OriginalMitsta
Occasional Advisor

ML115 G5 Graphics Card Issue

Please help (anyone!!)

I've got an HP Proliant ML115 G5 (dual-core) server and decided that I needed a little oomph in the graphics department as this server (besides being used as a test-server) will be my primary desktop.

I purchased and installed a Gainward 9500GT graphics card into the server, but upon booting into Windows Server 2008, it stalled. I tried using Safe Mode, however it stopped at loading the 'crcdisk.sys' driver.

I also tried re-installing Windows Server from scratch, but that didn't get to the setup screen.

I do have the nVidia RAID bit enabled in the BIOS and have striped 2 disks and I was thinking about disabling this to see if it would help (although it would be a bad thing if I had to disable the RAID to get the graphics working!)


Any help would be greatly appreciated.
23 REPLIES
Sean Trowbridge
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

Using 2008 x64 here. I'm having the same issue with a Radeon HD 3850. My RAID is off. I also noticed that, after unplugging the power to the card (to disable it), I have to boot it to safe mode first before I can get Windows back up again.
Sean Trowbridge
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

Workaround found for this...

Clue was here:
http://forums.slizone.com/lofiversion/index.php?t25848.html - This guy is using the same chassis but a different video card.

I was running with 4x1GB RAM. I pulled out slots 3A+4A, leaving me with a paltry 2GB of RAM (how will I survive???!?!) and now it boots.
Installing drivers now...successful...
Rebooting...
Works, able to get the display set to the monitor's max resolution and color depth.

Putting the RAM back in does not work.

HP, it's BIOS update time!

For the record, I'm using BIOS O18 05/26/2008
My video card is Radeon HD 3850 512MB.
OriginalMitsta
Occasional Advisor

Re: ML115 G5 Graphics Card Issue

Ah, I see.. so it definately is a BIOS type issue then. My system is configured with 2 x 2Gb DIMMS.

How do we get HP to look into this? Cross our fingers and hope that they read this thread?
Fuji
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

I and 20 of my friends also have the extact same problem, let me when you fix it as it is very annoying, espically as i have 8GB of HP RAM

really wish i did not buy this server
Why can not HP fix this problem

I have found also that setting the memory below 2GB solves the problem
James199
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

AGHRRRRRRRR!!!!

It drive me nuts this problem does, i am like the last person i wish i did not buy this proliant server.

I contacted HP without success, surely HP can solve this problem its not rocket science

someone very frustrated at buying a server in a credit crunch time and not being able to place any quality graphics card.

My advice to HP is please put a decent card in the first place even if this is a server

fingers cross someone will solve this issue

OriginalMitsta
Occasional Advisor

Re: ML115 G5 Graphics Card Issue

Just to let you know that I've logged a call with HP to see if this can be resolved.

I've been asked to run the Offline Diagnostic Utility and the HPSRPT utility and get back to them with the information. Fingers crossed they'll be able to sort this.
Mick K
Occasional Advisor

Re: ML115 G5 Graphics Card Issue

My HIS ATI radeon HD2600 pro works fine for me, even updated the driver via windows update.

No issues on 32 bit or 64bit 8gb of ram fitted.
bios 18 (latest version)
Sean Trowbridge
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

Mick: PCI or PCIe? Mine is PCIe.
Mick K
Occasional Advisor

Re: ML115 G5 Graphics Card Issue

PCIe, sorry for not stating that.

A side note, the hard drive fitted as standard is really slow, worth fitting a new master drive at least.
Rosew
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

Having the same issue with NVidia GeForce 7200GS.
I am able to access up to 2.5GB of RAM using win xp x64 with the graphics card inserted and all the RAM without it.
I was able to run Ubuntu (from live CD) with all the RAM and graphics card, so the problem appears to be a combintation of Windows, graphics card and RAM.
Mick, exactly which OS are you running?
thanks,
Rose
PeteCarr90
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

I have 4 of these machines, 2 x G5 2 x G1, both types have have this problem. Went from 2.5Gb RAM running an Geforce 8500GT (PCIe) to 8Gb RAM and the system fails to boot the following O/S Windows 2008 x64, Vista x64. The machine point blankly refuses to boot the installation DVDs. It does however run Ubuntu 9.04 with the full video and 8Gb RAM.

Come on HP sort this out I don't want to be stuck with a crippled machine and an expensive stack of RAM I can't use.
OriginalMitsta
Occasional Advisor

Re: ML115 G5 Graphics Card Issue

Just thought I'd give you an update.

I just took receipt of a new PowerColour ATI 2600Pro graphics card (courtesy of eBay), put that in.. same symptoms Iâ m afraid.

Works with 2Gb of memory (1 x DIMM), doesn't work with 4Gb (2 x DIMMs).

Still waiting on a response from HP and will keep you posted.
PeteCarr90
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

I've just got off the phone to HP support in the UK, bad news. The 2nd line support engineers have carried out some tests and confirm that the server does not support any graphics card other than the onboard Matrox controller for more that 2.5Gb RAM. They said that as so many people are experiencing this problem they may develop a BIOS update but don't expect anything soon.

I'm off to look for a replacement motherboard that a) fits b) supports a 2,2Ghz Opteron, c) can use 8Gb of unbufffered ECC PC2-6400 and has an x16 PCI-e socket.

Any suggestions gratefully received.
Rosew
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

Thanks for letting us know. Good to know that HP confirmed that.
I've just purchased a PCI graphics card and if that works will get a usb soundcard instead.
Cartul Vargas
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

First, Thank you for the information.

I have the same problem.
I've got an HP Proliant ML115 G1 with Windows XP Professional SP2.
I was running with 2x2GB RAM and a NVIDIA e-GeForce 8400 GS.
The only way to works the graphics card with the system is using 1x2 GB RAM.

I agree, we need a BIOS update.
OriginalMitsta
Occasional Advisor

Re: ML115 G5 Graphics Card Issue

All

HP seem to be dragging their heels over this issue, they suggested that if I wanted to complain, then I could contact HP customer support on the following number: 0870 840 6078

As far as I'm concerned, this model of server is faulty and I would like the fault fixed. The fault being the inability to use the full expansion capabilities of the server due to a BIOS fault.

Might I suggest that anyone having the same problem with this server contact HP at the above number to log a complaint.

Alternatively, log a call with HP support ASAP. The emphasis that's placed on this issue via official calls may prompt HP to place some importance into fixing this issue.

Cheers
JustinA_1
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

I have the same problem and will give them a call. 9GB of RAM successfully installed in an ML150 G5 but it won't recognise the Nvidia Quadro videocard.

Interestingly whilst the card isn't seen by the server I'm able to use its DVI-out, and set the screen resolution within Vista to 1680x1050 - I'm sure thats something the onboard graphics couldn't do.
andelo
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

Just an update which someone mind find helpful.

I've almost too given up trying to run my ML115 G5 with my BFG NNvidia Geforce 9500GT. Same symptoms as described before, fans spinning but nothing being displayed on the screen (not even the bios). This even happened when I removed some RAM down to a paltry 512MB :(

Was about to return the card today when I remembered I've updated to the most recent bios (2009.04.20) a few weeks ago. I've now downgraded the bios to previous version 2008.05.26 and volla, its working perfectly.

I'm only running it with 2.5GB of RAM, but thats OK for what I want to use it for anyway.
OriginalMitsta
Occasional Advisor

Re: ML115 G5 Graphics Card Issue

All,

I've upgraded to the latest BIOS and found that the nVidia 8600GTS actually works with 4GB of RAM. It may be worth you doing the same.
PeteCarr90
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

I've just installed the latest BIOS (2009.04.20 (17 Jun 2009)) on my ML115 G5, I have a Nvidia 8600 PCI-E with 8Gb RAM running Vista64 and it boots and runs no problem at all now, Vista shows and uses teh whole 8Gb. Good work HP.

BIOS here:- http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3683705&swItem=MTX-a31e08fec30740bdbf22fc846f&prodNameId=3683706&swEnvOID=1005&swLang=8&taskId=135&mode=3
Rosew
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

Thanks Guys for posting back about this. Updating the BIOS fixed it for me too!
Stephen Dowe
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

An old thread, I know...

PeteCarr - Please could you confirm if you have tried this BIOS update for the G1 too?

TIA..
Nick Roscoe
Occasional Visitor

Re: ML115 G5 Graphics Card Issue

This bios update appears not to have been made available for the G1. So, even though these machines are not very old and still under (3yr HP) warranty, HP seems to have decided not to bother with what must be a relatively simple development having worked out the issue with the G5. The issue is not confined to graphics cards by the way, the same goes when I put in an ADAPTEC PCI-e 1430SA raid card. I can put 3x 2g in no problem but that last 2gb stick throws it all.