ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

ML115 nVidia RAID bluescreen

AycheKay
Advisor

ML115 nVidia RAID bluescreen

We have at least three ML115's in the field using the built-in nVidia RAID controller. One of them is bluescreening occasionally. The Event ID is 1003 and the error in the event viewer is: Error code 000000d1, parameter1 000001a8, parameter2 d0000007, parameter3 00000001, parameter4 f727df6b.

We have good reason to believe that it is the RAID driver causing this problem. We don't know what for sure what file is being referenced in the blue screen - hopefully we'll find out soon.

Here's the different RAID drivers we are using. Machine3* is the one that is bluescreening:

Machine1 - Driver Version 5.10.2600.951 1/12/2007
Machine2 - Driver Version 5.10.2600.678 7/10/2006
Machine3* - Driver Version 5.10.2600.998 8/9/2007

Wondering if anyone else is running into this problem.
5 REPLIES
Bermúdez
Frequent Advisor

Re: ML115 nVidia RAID bluescreen

Windows 2000, 2003 or 2008?
Event ID 1003, source?

Thanks,
AycheKay
Advisor

Re: ML115 nVidia RAID bluescreen

It's Small Business Server 2003. I believe the event source is "System".
AycheKay
Advisor

Re: ML115 nVidia RAID bluescreen

Here's the analysis on the minidump file.

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 000001a8, memory referenced
Arg2: d0000007, IRQL
Arg3: 00000001, value 0 = read operation, 1 = write operation
Arg4: f727df6b, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: 000001a8

CURRENT_IRQL: d0000007

FAULTING_IP:
nvgts+10f6b
f727df6b ?? ???

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from f727df6b to 8088c993

STACK_TEXT:
f78aeb4c f727df6b badb0d00 0000e980 00000000 nt!FsRtlNotifyCleanup+0x77
WARNING: Stack unwind information not available. Following frames may be wrong.
f78aebd0 f727e188 00000000 8b3efa48 8b3cf008 nvgts+0x10f6b
f78aebec f727e5bb 8b3cf008 00000058 8b4c40c4 nvgts+0x11188
f78aec00 f727ff19 8b3cf008 8b4c4004 ffffffff nvgts+0x115bb
f78aec28 f72707db 8b4c40c4 f78aec78 f727fd77 nvgts+0x12f19
f78aec34 f727fd77 8b4c40c4 f727feb7 f78aed50 nvgts+0x37db
f78aec78 f727520e 8b4c4004 f78aec9c f7250673 nvgts+0x12d77
f78aec84 f7250673 8b4c4004 f78aed50 8b3f4e18 nvgts+0x820e
f78aec9c 8088d8b9 8b3f4e18 8b3efa48 01010007 SCSIPORT!SpFlushReleaseQueue+0x175
f78aecc0 f75aa552 badb0d00 0000002c 00000000 nt!IoWritePartitionTable+0x15b
f78aed50 8088de22 00000000 0000000e 00000000 AmdK8+0x3552
f78aede0 00000000 00000000 00000000 0000027f nt!HalpNextDriveLetter+0x11e


STACK_COMMAND: kb

FOLLOWUP_IP:
nvgts+10f6b
f727df6b ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nvgts+10f6b

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvgts

IMAGE_NAME: nvgts.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 46bb58db

FAILURE_BUCKET_ID: 0xD1_W_nvgts+10f6b

BUCKET_ID: 0xD1_W_nvgts+10f6b

Followup: MachineOwner
---------
KarloChacon
Honored Contributor

Re: ML115 nVidia RAID bluescreen

since it minidump clearly says
nvgts.sys is causing that

try using of the driver used for the other servers that are working fine


Machine1 - Driver Version 5.10.2600.951 1/12/2007
Machine2 - Driver Version 5.10.2600.678 7/10/2006
bye
Didn't your momma teach you to say thanks!
Jimbo!
Occasional Advisor

Re: ML115 nVidia RAID bluescreen

This error is caused by the NVIDIA® nForce Professional Driver for Microsoft Windows Server 2003 9.24 available from:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3683705&prodNameId=3683706&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-f2f75faece27417fab51adc52c

The file name is ml115g5nvidianforce2k3-9.24.zip.

As you have specified version 998 of the SATA RAID driver causes the BSOD sited. It is demonstrable when writing to DVD media in particular.

Version 951 of the SATA RAID driver is stable, available as ml115g1nvidiaraidw2k3-5.10.2600.0951.zip from

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3683705&prodNameId=3683706&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-b697dfb5763f49d199166070a5

However once the chipset drivers have been installed it can't be rolled back or upgraded as the version number is lower.

Select the NVIDIA nForce Serial ATA Controller from SCSI and RAID Controller, driver, update, don't search I will choose..., have disk and select the location of the extracted files, then reboot.

HTH