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ML310 Post Beep

 
Pete74
Advisor

ML310 Post Beep

Over the weekend I attempted to reinstall the OS on a new ML310 G4 server. It arrived preinstalled so I wanted to start from scratch. Anyway, I noticed that when it boots I get 2 beeps. Is this a parity issue? How do I fix this?

Thanks!
Pete
16 REPLIES
KarloChacon
Honored Contributor

Re: ML310 Post Beep

hi Pete74

open the server and power on and check any Light (LED) inside

try checking memory module? reseat them

regards
Didn't your momma teach you to say thanks!
Pete74
Advisor

Re: ML310 Post Beep

I did reseat the modules - no change.

When I powered on the server I didn't notice any lights except for a couple green lights on the mother board.

I also noticed 2 error code messages - 1794 and 1792 when booting up. I did find information about those here..

http://www.docs.hp.com/en/J6369-90037/apcs01.html

Any input?
Aks2
Valued Contributor

Re: ML310 Post Beep

Hi
You will have to update the controller firmware to the latest one. Or even better, use the firmware maintanence cd and update all the firmwares on the server.

http://h18007.www1.hp.com/support/files/server/us/download/27225.html

It should take care of the issue.



cheers
Akarsh
Pete74
Advisor

Re: ML310 Post Beep

Akarsh -
I downloaded the firmware maintanence cd but this didn't help the issue. It ran a test to see what I need to update and it said my server is updated and nothing needed to be installed.

Any other options?

Pete74
Advisor

Re: ML310 Post Beep

Any ideas on this? I am no longer getting the post error codes but I still get the 2 beeps on start up. I ran the latest firmware maint. CD (7.9) and everything is installed and up to date.

KarloChacon
Honored Contributor

Re: ML310 Post Beep


hi Pete

are you still getting these errors on POST?
1794 and 1792

how many modules do you have?
processors?
any PCI Card?
or attached device?

you can access your windows?

and just in case check if all the switch on system maintenance switch are in OFF position. OK. see the attached picture. number 12 icon

regards



Didn't your momma teach you to say thanks!
Pete74
Advisor

Re: ML310 Post Beep

Thanks for the reply Karlo

I unplugged the server to check the system maint. switch and when I turned the server back on I got a 1793 code - Slot z Drive Array - Data in Array Accelerator has been Lost

Array Accelerator Battery Depleted

(Error message 1794 will also be displayed.)


I do not get the 1794 code though.

We have 4 - 1GB PC2-5300 memory modules. Array E200/128 Controller. Along with our NC320i PCI Express 10/100/1000T Gigabit network adapter we have an additional 394791-B21 HP NC373T PCIe MFN 1000T Gig Adptr. The processor is Dual-Core Intel® Xeon Processor 3050 (2.13GHz/1066MHz 1x2MB L2 cache)


Any thoughts?
Pete74
Advisor

Re: ML310 Post Beep

P.S. Yes, windows SBS 2003 does start and all the switches are in the off position.
KarloChacon
Honored Contributor

Re: ML310 Post Beep

Hi Pete

some recommended troubleshooting steps
1.
reseat all components
I mean processor, memory modules, PCI Cards, Power Supply.
and see what you get

2. minimum conf
just 2 memory modules
no PCI cards

3. clear NVRAM
--
- Power off server, unplugged the power cable.
- Open the server.
- Look for system Maintenance Switch
- Switch number 6, put it ON
- Power on the server.
- leave for 2 minutes
- Power off the server and plugged the power cable
- Power on the server.

during all this check if you get any amber light on system board, and also check beep codes

I have a question that server only lets one processor right?

and something else for this error 1793 check this page
http://www.docs.hp.com/en/J6369-90037/apcs01.html

is your server in warranty?
regards
Didn't your momma teach you to say thanks!
Pete74
Advisor

Re: ML310 Post Beep

Just wanted to update this. My issue still isn't resolved. Well, it is partially.

We had a bad battery. That array battery and card were replaced. This did fix the error 1793 and 1794 error codes.

I am still getting two beeps on POST. Now, I have never used an HP server so is this normal? I have worked with computers for a long time and 2 beeps was never a good sign.

I get these beeps after it recognizes the memory and the array controller. The beeps are heard right before the windows screen loads.

Any ideas?
KarloChacon
Honored Contributor

Re: ML310 Post Beep

hi

take a look here, page 92
and try to determine the beeps you're gettting
it can be short or long

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00300504/c00300504.pdf

regards
Didn't your momma teach you to say thanks!
Pete74
Advisor

Re: ML310 Post Beep

Karlo - I spoke with an HP tech who stated this manual is for the Blade Server series
Pete74
Advisor

Re: ML310 Post Beep

Update -
We have had an HP service tech out here over the past week. The replaced the smart array 128MB card and battery. They even replaced the mother board.

Now, as of today I am being told my two beeps are normal. These two beeps appear after all the system info has posted...right before boot up. According to a tech at HP this is normal and it's just telling me that POST is over and the system is booting up.

Does this sound right?
Pete74
Advisor

Re: ML310 Post Beep

Karlo - Actually, I was digging through the info for this server here on this site and that IS the correct manual. Makes me wonder about this HP Tech.
KarloChacon
Honored Contributor

Re: ML310 Post Beep

hi Pete

well did you find out something else?

I think you opened a new thead right about this?


regards
Didn't your momma teach you to say thanks!
Pete74
Advisor

Re: ML310 Post Beep

I did open a new thread hoping more G4 series users would see it. I don't get the error codes any longer (which I posted about in this thread). Now I am just concerned with the two beeps and the HP tech telling me it's normal.

I am awaiting a phone call from the HP tech today. I asked for documentation because I wasn't comfortable with accepting his answer just because. Just doesn't sound right.