ML310 gen8 - boot into safe mode after service pack failure

[garyhind]

After a ms service pack my server boots up and tries to install the service pack. It gets to 100% of stage 1 and then reboots and it starts again. 

I can not log in and I do not know how to get it into safe mode. There is no F8 option as in Win10 that would give me boot options.

The server is a ML310 gen 8 with Raid 0

I can get it to boot to cd\dvd but this does not allow access to see the hard drive.

Any ideas welcome. I just do not want to have to rebuild. 

Thank You

Gary

[Bunsol]

Hi Gary,

We checked and Win10 is not listed as a supported version of operating system and this is the possiblity that you are not getting option for F8-safe mode. However you can perform a power drain of the server and then try. If still not able to boot post this then would recommend you to re-install with supported version of operating system. Please see below links to check for supported version of OS for this server:-

https://techlibrary.hpe.com/us/en/enterprise/servers/supportmatrix/windows.aspx

HP ProLiant ML310e Generation 8 (Gen8)
https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04128120

HPE ProLiant ML310e Generation 8 (Gen8) v2

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04123183

You can simultaneously check with Microsoft team on how to recover from this since it happened after MS service pack upgrade.

Regards,

Bunsol