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ML310G5 - when server is reset, ilo2 also resets

L Healan
Occasional Advisor

ML310G5 - when server is reset, ilo2 also resets

Current ROM FW, ILO2 FW updated from 1.5 to 1.61 - still does it.
Motherboard, Power Cage and Power supplies have all been replaced.
Can't watch boot on Remote Console, and it disconnects virtual media if connected. Make it a little hard to load server remotely this way.
it's not suppose to do that....
16 REPLIES
KarloChacon
Honored Contributor

Re: ML310G5 - when server is reset, ilo2 also resets

hi

was the battery replaced along with System Board?


which server specifically? I know it's ilo2 but what server and generation?

bye
Didn't your momma teach you to say thanks!
L Healan
Occasional Advisor

Re: ML310G5 - when server is reset, ilo2 also resets

System was in subject ML310G5.

Don't know if battery was replaced. Tech did take cpu off old board and put on the new board... not sure what else went from old to new...
thanks
KarloChacon
Honored Contributor

Re: ML310G5 - when server is reset, ilo2 also resets

oh yeah sorry

so if the server is up and running I mean operating system and you reboot your server your ilo connections is lost?

using both remote console and integrated remote console?

is that IE or firefox?


bye
Didn't your momma teach you to say thanks!
Jimmy Vance
HPE Pro

Re: ML310G5 - when server is reset, ilo2 also resets

Are you using the dedicated iLO port? I think that system allows you to use the embedded NIC as a shared port with iLO. If your using it in shared mode, try using the dedicated iLO port and see if the problem is still there. If the problem goes away, you will need to contact HP support to get the issue escalated.



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L Healan
Occasional Advisor

Re: ML310G5 - when server is reset, ilo2 also resets

My tech said the new motherboard came with it's own battery, he didn't take the one off the old and put on the new one.

ILO2 is set to Dedicated...

I use IE6 to get to the ILO2

There is currently no OS on the box - we typically load it remotely via the ILo - and this issue is making that a little difficult.

Thanks all
KarloChacon
Honored Contributor

Re: ML310G5 - when server is reset, ilo2 also resets

is that the only7 ml310 g5 you got? any other?

bye
Didn't your momma teach you to say thanks!
L Healan
Occasional Advisor

Re: ML310G5 - when server is reset, ilo2 also resets

Our company bought around 12 of them. I asked the project lead, and he says that he's seen ilo issue with about 7 of them. I just happened to be the local SA at my site, and I knew the ILO's aren't suppose to do that - he's relatively new to ILO's. My Hp tech is going to contact Hardware support folks on Wednesday.
JEAN CLAUDE SUARD
Occasional Visitor

Re: ML310G5 - when server is reset, ilo2 also resets

Hi,
We also have the same bug on our ILO's card on ML310G5 (but we have 50 of them !! ).

We've updated it to 1.70 and it works a bit better but still have reset (but less often).
When we make a ping on the ilo card (when rebooting the server) with firmware 1.60 we have something like 20 ping lost, with 1.70 only 7 lost ... Not perfect, but only a bit better ...
We ve also changed motherbords (twice ...) and not yet power cage and/or power supply, I guess it'll be the next move from HP ...

L Healan
Occasional Advisor

Re: ML310G5 - when server is reset, ilo2 also resets

Thanks - I didn't realize 1.7 was out. Will try that next. We did some testing - and it's the strangest thing. If we attach the ILo to a dumb hub . It works as it should - but when we go back to the cisco switches. It resets again. Hp is trying to blame the switches. I've tried three different ones. They all reset. I've sent the switch config file to my tech - and asked him to send to the ILO engineering folks. We don't deny tcp/udp at the switch, ssh is on , we even tried changing the ssh time-out setting from 60 to 120. Still resets. I even tried ssh telnet getting to the ilo - still resets. It's not suppose to do that... something isn't right. The HP folks that my tech are talking to don't seem to understand why it's a problem. It's almost like - well you can get to the ilo - so...
Thanks so much for your post. I know I'm not crazy now.
KarloChacon
Honored Contributor

Re: ML310G5 - when server is reset, ilo2 also resets

hey guys

how do you have ilo setup? auto / 100 / 1000?

bye
Didn't your momma teach you to say thanks!
JEAN CLAUDE SUARD
Occasional Visitor

Re: ML310G5 - when server is reset, ilo2 also resets

Hi,
We've attached ILO's to Cisco switches, and we've tried to set up speed in 100 Full on both ports but always the same, ILO resets when restarting server.
Also, we had the same idea to put on a hub and it worked fine at this try ...
Hope it's not THE hp solution cause we won t put hub behind our switches ...
KarloChacon
Honored Contributor

Re: ML310G5 - when server is reset, ilo2 also resets

some day I read hp recommended to use W2003 instead of W2008 since 2008 was very new and bla bla bla very very stupid recommendation

and I would not recommend a hub must be an issue between the cisco switches and ilo firmware

that's only with those ML310 G5? or are there any other like dl380 g5 or any ther server failing with those Cisco using ilo version ?
Didn't your momma teach you to say thanks!
L Healan
Occasional Advisor

Re: ML310G5 - when server is reset, ilo2 also resets

We tried Auto, Hard setting 100/full and 10/Full at both the switch and on the ILO- same issue. Today I got them to escalate this problem to the engineers. But they aren't available until next week.
This problem has nothing to do with the host OS. I hadn't loaded an OS yet and had the problem. I did finally load windows 2003 the old fashioned way - at the server with the smartstart - and am still having the problem. Till next week...
BTW - something strange also - the http access to the ILO doesn't allow changing the speed/duplex. It's greyed out. I had to hit the f8 during boot to change that...
And 1.61 to 1.7 ILO firmware didn't help me that I could tell.
Kensy2
Frequent Advisor

Re: ML310G5 - when server is reset, ilo2 also resets

cool it was escalated

let me ask you something guys which types of switches are you using? I mean brand?
since I see 2 people with this problem

another curious thing about it this is only ML310 G5 related... who knows.

have any of you tried an old firmware like 1.5 or 1.43

all versions here

offline
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3580655&swItem=MTX-df717f14179a48dfbff52e473c&prodNameId=3580656&swEnvOID=1005&swLang=8&taskId=135&mode=5

online
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3580655&prodNameId=3580656&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-2f8da98943f846dc95b06ad6fa


thanks
KarloChacon
Honored Contributor

Re: ML310G5 - when server is reset, ilo2 also resets

oh sorry that was me I see the thread owner already tried 1.5
kensy - karlo
Didn't your momma teach you to say thanks!
JEAN CLAUDE SUARD
Occasional Visitor

Re: ML310G5 - when server is reset, ilo2 also resets

Hi,
We've changed already 2 motherboards with HP and the pb is still here...

Now we'll try to downgrade ILO2 firmware 1.70 (cause it has a lot of bugs in fact...thanks HP for the info) to ILO2 firmware 1.60.

That's our last idea to fix this issue. Now, we're also waiting for HP ingeneers to solve that ILO2 pb. lol
Also, pay attention to ILO2 upgrade or downgrade cause sometimes, it's not working correctly and we completly lose ILO2 in the system BIOS ... So the ML 310 G5 takes up to 30 minutes to boot... And ILO2 doesn t exist anymore ... Need new motherboard (3rd now ... still 40 MLs to prepare ...) Gonna be very long to solve...