ML330 and red light

[alison ortega]

I've had this problem for several months - the red light on the front of the case comes on - the processor 1 and 2 red leds are lit on the system board. It happens anywhere from once every few hours, to days. Support first replaced the processors, then the system board, then the whole box. They then said it was a flux in the power, so I got a UPS - same problem. Any suggestions?

[Brian_Murdoch]

Alison,

Is it possible that components from the original system were moved to the new system, in particular the memory?

I have seen faulty memory dimms on a ML310 cause the CPU error led to come on.

Also on the ML330G2 model only, there is a seperate PPM for CPU2, the one for CPU1 is part of the system board. Could this have been swapped over (If it's a G2)?

Worth checking if possible.

Regards,

Brian

[alison ortega]

The new one was complete, as far as I remember. I don't think I moved anything over, but I did keep the cables, keyboard, etc. but nothing internal. I updated the system bios yesterday after having read that it solved the problem for someone else. The faulty dimm makes sense, because the harder I work the box (assuming I use more and more physical memory), the easier it is to get it to fail. Should I open a service call?

[Brian_Murdoch]

Hi Alison,

If the memory has not been swapped I'm sure HP will be happy to assist with your ongoing problem.

Can you post a copy of the survey report on the forum. This will indicate any hardware configuration problems and failures (if they were caught in time). It's located at C:\COMPAQ\SURVEY\SURVEY.TXT. You can also see the memory dimm slot configuration and sizes from this file.

Checking the Integrated Management Log (IML) might also help. START-PROGRAMS-COMPAQ(OR HP)SYSTEM TOOLS-IML viewer.

I hope this helps.

Brian

[alison ortega]

The IML only has the unexpected restart message, if anything, each time it fails.

I'm attaching the survey.txt.

Thanks!

[alison ortega]

any ideas from looking at the survey?
Problem is much more frequent this week.... several times a day.
If no ideas, I'll place a service call.

Thanks!

[Brian_Murdoch]

Hi Alison,

Your earlier survey report was cleared of IML errors on the 16th November (Entry in the survey.txt reporting this) so I can't see if there were any underlying hardware entries in the survey report.

Does the IML now contain any new entries?

I would suggest getting HP involved in any case as they can monitor any changes made to your system.

Regards,

Brian

[alison ortega]

ILM is clear except for an ASR on 11/30. I only get the ASR if I'm not here to notice the red light and it restarts itself. It's gone red light the past 2 afternoons. I'll place a service call. Let me know if you have any other ideas.

Thanks.

[alison ortega]

Ok, tech came out and replaced dimms, systemboard, and fan assy. Still getting red light < 24 hrs with hang.

Power supply maybe?

[Brian_Murdoch]

Alison,

Is there anything of use i the IML now?

Regards,

Brian