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ML350 G4p drive "FAILED" status?

ML350 G4p drive "FAILED" status?

Hello,

 

A customer sent us the two attached images of what they are experiencing when attempting to add a drive to their array.  The screen says that the drive has FAILED but the light on the front of the drive carrier isn't amber/orange in color to indicate drive failure.  What do you guys make of this?

 

Thanks,
Mark

1 REPLY

Re: ML350 G4p drive "FAILED" status?

Anyone have any ideas? 

 

Is the drive 'bad'?  Or could it be something else?