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тАО08-26-2008 12:40 PM
тАО08-26-2008 12:40 PM
ML350 G5 PCI Bus Error
the only microsoft stuff is the OS and it has all of the latest patches and fixes. they went into production in June and have run great till now. we did restart the problem server 4 days ago for updates and the second restart happened yesterday.
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тАО08-26-2008 12:54 PM
тАО08-26-2008 12:54 PM
Re: ML350 G5 PCI Bus Error
Update the Network Drivers before replacing any components.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=3279711&taskId=135&prodTypeId=15351&prodSeriesId=1121586тМй=en&cc=us
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тАО09-02-2008 07:43 AM
тАО09-02-2008 07:43 AM
Re: ML350 G5 PCI Bus Error
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тАО09-04-2008 09:26 AM
тАО09-04-2008 09:26 AM
Re: ML350 G5 PCI Bus Error
the restart happens at about the same time of day 11:04,11:05,11:03.
i do see a message that talks about the processors being mismatched but everything i have found so far shows them matching and the same message is on the other server.
i'm out of ideas of what to look for next.
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тАО09-04-2008 09:00 PM
тАО09-04-2008 09:00 PM
Re: ML350 G5 PCI Bus Error
can you run a survey in your server, you have to use HP insight diagnostics - survey tab
select Advance - All in drop menus
to get all device information specially which component is this one "Slot 3, Bus 0, Device 0, Function 0"
I hope you run all drivers updates using Proliant Support pack 8.1 not only NIC drivers...???
also try this
use Firmware CD 8.2(FW CD) and update all once you do that update after System ROM since the latest version for system ROM is not included in that 8.2 CD
so do both not only the CD OK
link for FW CD 8.2
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121586&prodNameId=3279711&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-3d1aaa0b48c04b628789e598d3
link for the latest system ROM
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121586&prodNameId=3279711&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-ef86b18284b64e3b96b70c48b0
try and let us know
regards
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тАО09-18-2008 03:05 PM
тАО09-18-2008 03:05 PM
Re: ML350 G5 PCI Bus Error
Everything ran good until this afternoon.
The system just stopped responding. The display output was nothing and we plugged in a USB mouse and the server didn├в t act like it saw it. All of the lights on the front of the server were green and the hard drive lights were blinking.
The message we see when the system restarted was PCI Bus Error (Slot 0, Bus 0, Device 0, Function 0). This is different than the original messages we saw. We also see a message about a processor registry entry that has an error that it can├в t read. I found the location and exported that key but I don├в t know how to read what it contains.
This system can not have any downtime it is a server used for dictation at a large facility so we are under a lot of pressure to make sure this does not happen again.
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тАО09-18-2008 09:05 PM
тАО09-18-2008 09:05 PM
Re: ML350 G5 PCI Bus Error
so now message is this "PCI Bus Error (Slot 0, Bus 0, Device 0, Function 0"
it changed? right?
let me ask you have you called HP?
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тАО09-19-2008 04:49 AM
тАО09-19-2008 04:49 AM
Re: ML350 G5 PCI Bus Error
we are calling hp today.
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тАО09-19-2008 05:16 AM
тАО09-19-2008 05:16 AM
Re: ML350 G5 PCI Bus Error
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тАО09-19-2008 06:05 AM
тАО09-19-2008 06:05 AM
Re: ML350 G5 PCI Bus Error
we are opening a ticket with HP later today