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тАО12-19-2007 12:09 AM
тАО12-19-2007 12:09 AM
I've got a problem on a Proliant ML350 G5 and I want to get yours advise.
Since a week or 3 the server reboots 1 or 2 times a day without an error in the event log. There is also no blue screen.
Last week the server didn't boot anymore because there was a problem with the raid-array. I went to our customer and could fix the broken array without lost of data.
Yesterday I went back to change the UPS (maybe that was the reason the server rebooted unexpectedly) but I saw there was a lot of dust inside the server. I disconnected the powermodule and it had also a lot of dust in it.
I have blown the dust away with a compressor (not to close of course) from the power supply and the server. Thereafter I reconnected the power supply and the UPS but when I start the server the fans begin to blow and the harddisks are starting but after 2 seconds the Internal health led and the external health led blinks red. Internal means System health critical; External means Critical Power failure.
I contacted HP and they send over a new power supply but do you guys think the problem will be away with a new power supply or should I be worried someting else is wrong? :-s
I really hope the server will boot with the new power supply and the server will stop rebooting without a reason. I searched a lot and found a CD with new firmwares which may also correct the problem of rebooting.
Now my first worry is the internal and external health error... If anyone can say those led's are the meaning of a bad powersupply...
Thanks,
Andy
Solved! Go to Solution.
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тАО12-19-2007 12:45 AM
тАО12-19-2007 12:45 AM
Re: ML350 G5 doesn't boot after cleaning
By the way, where does this customer has this server installed? It's a new server and already filled with dust...
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тАО12-19-2007 12:50 AM
тАО12-19-2007 12:50 AM
Re: ML350 G5 doesn't boot after cleaning
External Health wud mean Power. But im Curious about the internal one. Does this server have any PCI cards ? If so, try booting without them.
:) Regards.
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тАО12-19-2007 01:03 AM
тАО12-19-2007 01:03 AM
Re: ML350 G5 doesn't boot after cleaning
And I really hope a new power supply will fix these errors and reboots.
@ Happy dude: I hope the internal error is related to the external error. Maybe the CPU gets not enough power and gives the internal error? Or is this not possible?
There is one PCIX100-card where the Ultrium 448 is connected with. There is also an external connector on it (I think it is SCSI)
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тАО12-19-2007 01:07 AM
тАО12-19-2007 01:07 AM
Re: ML350 G5 doesn't boot after cleaning
Chances are less; I assume this Server has single PSU !
Could you try booting without the Cards.
Regards.
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тАО12-19-2007 01:15 AM
тАО12-19-2007 01:15 AM
Re: ML350 G5 doesn't boot after cleaning
Regards.
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тАО12-19-2007 01:29 AM
тАО12-19-2007 01:29 AM
SolutionI think you are right in saying that the internal error is linked to the external error. Replacing the power supplies should help. Looking at what LEDs are amber on the Insight Display panel will also help.
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тАО12-19-2007 03:59 AM
тАО12-19-2007 03:59 AM
Re: ML350 G5 doesn't boot after cleaning
I just got the new power supply wich I will install and test now... I'll keep you informed.
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тАО12-19-2007 04:20 AM
тАО12-19-2007 04:20 AM
Re: ML350 G5 doesn't boot after cleaning
I just installed the new power supply and the server starts without any problem.
It seems the internal error and external error came from a defective power supply.
I hope the server doesn't reboot any more unexpectedly.
If it reboots unexpectedly, then I should update the firmwares. Does I have to download the Firmware Maintenance CD ver.7.91 from 12 nov 2007? Or is it something else I have to do?
Thanks anyway for the responses!
Andy
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тАО12-19-2007 05:28 AM
тАО12-19-2007 05:28 AM
Re: ML350 G5 doesn't boot after cleaning
Ya, Firmware cd 7.91 from
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=uk&prodNameId=3279711&prodTypeId=15351&prodSeriesId=1121586&swLang=8&taskId=135&swEnvOID=1005#2913
Firmware can be one reason for the unexpected reboots. System event logs, IML etc can help us determine what exactly is causing it.
:) Regards.