ML350 G5 - many repeated log from Cissesrv and Smart Array P400 issue

[Eddy_7]

Hi everyone!

Our server ML370_G5 has the following spec.
Microsoft Windows Server 2003 R2, x64
HP Smart Array P400 (firmware: 7.24)

Fault Tolerance RAID 5
Bay1: HP SAS 146GB DG146BAAJB  (firmware: HPD9) (Logical Drive 1)
Bay2: HP SAS 146GB DG146BB976  (firmware: HPDC) (Logical Drive 1)
Bay3: HP SAS 146GB DG146BB976  (firmware: HPDC) (Logical Drive 1)
Bay4: HP SAS 146GB DG146BB976  (firmware: HPDC) (Logical Drive 1)
Bay5: HP SAS 146GB DG146BB976  (firmware: HPDC) (Spare)

I replaced  failed drive on Bay 1 with news SAS HDD recently and then it was rebuild successfully. But I meet the problems below.

============================================================
Array Configuration Utility (version: 8.70.9)
From this utility: goto
1. Smart Array P400 > More Information (Checked that)
   Array Accelerator:
   Cache Status: OK
   Cache Status Details: A cache error was detected. Run a diagnostic report for more information.
2. logical drive > More Information (Checked that)
    Parity Initialization Status: Initialization Failed
3. But all status from this utility are OK without any error.

From Windows Event system log:

Appears many repeated Information log every 30 sec for 2 days and it will appear again on other days.
Source: Cissesrv
Event ID: 24677
Description:
Surface analysis has repaired an inconsistent stripe on logical drive 1 connected to array controller P400 located in server slot 1.

This repair was conducted by updating the parity data to match the data drive contents.
============================================================

I've updated firmware for Smart Array P400 and latest version of sofwares except SAS HDD's firmware.
If I update SAS HDD's firmware, is there any risk to make hdd's data loss or safe to upgrade?

For the above problem, how should I solve it? Please kindly advise.

[Ali]

Hi,

There could be n number of reasons for these errors. It could be in a specific disk error recovery process that these are seen due a firmware issue, driver recovery, etc...

Firmware is up to date.

Update the storage controller driver if not updated already

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3279711&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253DMTX_dfd125640e17444b9c8140f2fc%257CswEnvOID%253D1113%257CitemLocale%253D%257CswLang%253D%257Cmode%253D5%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vi...

Run ADU on affected system and post the results.

hope this helps,

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Cheers!

Aftab

[Eddy_7]

Hi Aftab,

Thanks for your reply. The storage controller driver is already latest version 6.20.0.64

Attached please find the report. Many thanks.

[dmilam]

Did you ever find a solution to this problem

[Eddy_7]

Cissesrv event log disappeared after reboot that time.  Just did this.