ML350 G5 "Power supply error detected over voltage - Power supply error detected over current"

[MikeS_NCC]

Hello everyone

I'm monitoring a remote server using Microsoft Operations Manager and recently received a "HP Hardware Component: Power Status" Critical Error.  When I logged onto the server to check the power supply status via the System Management Homepage, I saw the error message stated in the subject line of this post.

I am assuming that at some point the voltage and current of the power being fed into the power supply exceeded normal levels and generated this alert.  However, I don't know if the power supply has been damaged in some way or if this this just an informational alert logged for historical purposes.

I have tried clearing the Integrated Management Log and rebooting the server, however the error message still persists.  I would be grateful if someone could let me know what I need to do to resolve this problem please.

Thanks

Mike

[Johan Guldmyr]

Hi,

well, I would be inclined to replace the PSU. You never know what kind of damage a malfunctioning PSU can bring to other components in the machine.

But if you want to make sure it's nothing else you could update firmware/BIOS and the SMH. You could also try to swap the PSU in case you have dual in this server.

[mbrownnyc]

You can find many meanings of errors reported by reviewing the document: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02533984/c02533984.pdf

Such as...

32768 (Power supply error detected failure) —If
the power supply firmware detected a failure
• 32769 (Power supply error detected over voltage)
—If the power supply firmware detected an over
voltage condition
• 32770 (Power supply error detected over current)
—If the power supply firmware detected an over
current condition
• 32771 (Power supply error detected over
temperature) —If the power supply firmware
detected an over-heat condition
• 32772 (Power supply error detected input loss) —If
the power supply firmware detected a failure due
to input power loss
• 32773 (Power supply error detected fan failure) —
If the power supply firmware detected a fan failure
condition within the power supply
• 32774 (Power supply warning detected voltage in
high) —If the power supply firmware detected an
input voltage high warning condition
• 32775 (Power supply warning detected voltage in
low) —If the power supply firmware detected an
input voltage low warning condition
• 32776 (Power supply warning detected voltage out
high) —If the power supply firmware detected an
output voltage high warning condition
• 32777 (Power supply warning detected voltage out
low) —If the power supply firmware detected an
output voltage low warning condition
• 32778 (Power supply warning inlet temperature
high) —If the power supply firmware detected an
power supply inlet air temperature high warning
condition
• 32779 (Power supply warning internal temperature
high) —If the power supply firmware detected the
power supply’s internal air temperature high
warning condition
• 32780 (Power supply warning vaux high) —If the
power supply firmware detected the voltage is too
high for auxilary power
• 32781 (Power supply warning vaux low) —If the
power supply firmware detected the voltage is too
low for auxilary power

[Goutham_Sabala]

Mike,
Their are quite known issues with ML350 G5 PSU/PSU backplane , get a replacement 403781-001 PSU to have the current PSU's replaced post which we can check for the errors