I have this same exact issue. I have the same server and embedded 410i controller, but I have a different tape drive and external controller.
I purchased two new HP DL360 G6 servers.
Both have the 410i controller embedded and I have a P212/Zero SAS controller with an HP StorageWorks Ultrium LTO 3 drive connected. Originally I had am HP Ultrium LTO 4 drive connected and Symantec said it was not supported.
Here is my senario...
I started by installing Netware 6.5 SP6 and Backup Exec 9.2. When I ran BESTART.NCF, it asked for my login and password on the green text screen and just hung after testing the environment. This was initailly with the LTO4 drive, but replacing the LTO4 with an LTO3 did not help. Same result.
I tried all the suggestions about removing NWTAPE.NLM and NWASPI.NLM. That didn't work.
I upgraded to NW6.5 SP8. That didn't work.
I applied all NW6.5 SP8 post patches. That didn't work.
I tried SBCON with the LTO4 (and had to have NWTAPE loaded for it to work). That worked, except it kept telling me my tape was write protected. Come to find out, the tape has to have a label before SBCON will recognize it. It won't take a BLANK tape. I have not tested with the LTO 3 drive yet.
In each and every attempt, BE would lock up the server on the green text screen, just after "Verifying the environment". Sometimes the server was locked hard. Sometimes I could ALT-ESC to the logger screen or command prompt, but anything I typed on the command prompt would lock up, even LOAD MONITOR.
After a few minutes, the driver for the controller in slot 2 (P212 controller) failed and the controller deactivated.
A few minutes after that the driver for the 410i controller failed and the 410i deactivated, causing all the pools, volumes, SYS volume, etc. to fail.
I am using the HPQCISS.HAM driver version 1.16a.
After many attempts to make this worked, I checked into the firmware of the controllers.
The 410i was version 1.62.
The P212 was version 1.06.
I upgraded both to version 2.50.
After a reboot, the SYS volume would not mount, nor any of the other volumes or pools. They all failed.
After a few minutes, I received this message:
"HPQCISS: A command is taking too long to complete on the adapter in slot 0. This might be caused by a bad cables or a bad backplane or extrairdinary heavy I/O"
I called HP. They told me to clear and erase the RAID config and to reinstall the OS. I did this. Same results.
HP onsite is coming out today to replace the motherboard.
My feeling is that if I backreved the firmware on the 410i, then the drives and volumes would mount in Netware.
I think the issue is the 410i controller and the HPQCISS.HAM or DDI driver and/or the firmware on the 410i controller.
So, that's my situation. I have been dealing with this for almost three weeks now. Wasting time...
Any chance the original poster can share their HP Case number so that I can call HP and have them check into that. As of right now.
