ML350 G6 - POST Error 1732 Array Accelerator Battery Pack Missing

[Jimmy Desbiens]

Hi,

We just bought a new ML350 G6. Everytime the server boots, the message:

POST Error: 1732 - Array Accelerator Battery Pack Missing- Array Accelerator Posted-Write Cache is Permanently Disabled.- Array Accelerator will be re-enabled when additional battery packs are installed.

appear.

It's loging an event in Windows Event viewer too.

There is no Battery pack on the server.

Is there a way to avoid this message at every startup?

Thanks!

Jim

[Brian_Murdoch · Accepted solution]

Hi Jim,

There is a fix for this in newer firmware for the SAS/SATA Smart Array controllers. You need to update if the controller has old firmware.

You can download the latest firmware update CD ISO image V8.60 from here.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3884315&prodNameId=3884316&swEnvOID=1005&swLang=13&mode=2&taskId=135&swItem=MTX-124beffbed3842cea0b9b3f962

Boot the server from the CD once you have burned it and select the controller to upgrade (P400, P600, P800 etc).

I hope this helps,

Brian

[Jimmy Desbiens]

Ok, i will upgrade firmware if it's the solution.

Thanks!

[Damon Hullinger]

Just a note, we received in 3 DL380 G6's. Each get the same message though there is not a battery pack installed. I look forward to hearing if a firmware update does indeed resolve this issue.

[TarunJain]

Hi Jim and Damon,
I think the issue is resolve in firmware 2.50.
You can download it here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3884315&swItem=MTX-21a4b0990517492c80ee7cd24a&prodNameId=3884316&swEnvOID=1005&swLang=13&taskId=135&mode=4&idx=1

[Jimmy Desbiens]

I will try this next week and lets you know the result.

Thanks!

[Damon Hullinger]

We'll be updating Tuesday 11/24 using the patch CD.

[TarunJain]

OK,
Best of Luck
We would wait for the results

[Jimmy Desbiens]

I did the upgrade of Array controller firmware from version 2.0 to 2.50

and there is no error message anymore.

Thanks!

Jim

[Damon Hullinger]

Great, thanks for the update, we weren't able to update ours as we had planned, but I will confirm the fix for our 380G6's as soon as we get the fix installed.