ML350 Server Showing 2 Processors when only 1 exists

[Nicholas Urbiel]

I am running a Proliant ML350 G3 server with Novell 6.0 sp3. The Monitor screen shows 2 active processors where only 1 exists.
Also, the utilization is showing a constant erroneous 50 to 60% when it should really only be 0 to 10%.
I understand there is a patch or driver update I can apply. It here anyone out ther who has heard of this problem, and might know how to resolve it?
Any help would be greaty appreciated.

[Prashant (I am Back)]

Hi,

This is due to the CPU hyperthreading enabled. Where as update the BIOS to see any change in the behaviour.

But is due to COU Hyperthreading.

Regards,
Prashant S.

[Nicholas Urbiel]

Dear Prashant S.

I downloaded the latest BIOS update and installed it. The monitor screen in Novell still showed 2 processors and high utilization.

I tried shutting off hyper-threading and the processors showed 1, but then the utilization stayed at 100%.

Any other ideas?

Nick U.

[JohnWRuffo]

Nickolas:

Take a read of: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=316529&prodTypeId=15351&objectID=PSD_EN030703_CW01

Not sure if this is the issue...

[Roger Faucher]

Nicholas:

You may want to try SP4:

http://support.novell.com/servlet/filedownload/pub/nw6sp4.exe

Here's the link for server updates:

http://h18023.www1.hp.com/support/files/server/us/locate/66_4678.html

Make a great day!

Roger

[dmowry]

Make sure that you are using version 1.06 or later of the ProLiant ACPI Multiprocessor driver component (contains: CPQACPI.PSM, CPQACA.NLM, CPQASL.NLM, CPQACMGR.NLM, CPQACPWR.NLM). This component should be available via the ProLiant driver download webpages at www.hp.com/support. The NW60 SP3 did not install those drivers correctly; a patch was later posted to Novell's website, but those drivers have since rev-ed to v1.06.