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ML350 Server Showing 2 Processors when only 1 exists

Nicholas Urbiel
Occasional Visitor

ML350 Server Showing 2 Processors when only 1 exists

I am running a Proliant ML350 G3 server with Novell 6.0 sp3. The Monitor screen shows 2 active processors where only 1 exists.
Also, the utilization is showing a constant erroneous 50 to 60% when it should really only be 0 to 10%.
I understand there is a patch or driver update I can apply. It here anyone out ther who has heard of this problem, and might know how to resolve it?
Any help would be greaty appreciated.
5 REPLIES
Prashant (I am Back)
Honored Contributor

Re: ML350 Server Showing 2 Processors when only 1 exists

Hi,

This is due to the CPU hyperthreading enabled. Where as update the BIOS to see any change in the behaviour.

But is due to COU Hyperthreading.

Regards,
Prashant S.
Nothing is impossible
Nicholas Urbiel
Occasional Visitor

Re: ML350 Server Showing 2 Processors when only 1 exists

Dear Prashant S.

I downloaded the latest BIOS update and installed it. The monitor screen in Novell still showed 2 processors and high utilization.

I tried shutting off hyper-threading and the processors showed 1, but then the utilization stayed at 100%.

Any other ideas?

Nick U.
JohnWRuffo
Honored Contributor

Re: ML350 Server Showing 2 Processors when only 1 exists

Nickolas:

Take a read of: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=316529&prodTypeId=15351&objectID=PSD_EN030703_CW01

Not sure if this is the issue...
Enjoy!
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Roger Faucher
Honored Contributor

Re: ML350 Server Showing 2 Processors when only 1 exists

Nicholas:

You may want to try SP4:

http://support.novell.com/servlet/filedownload/pub/nw6sp4.exe

Here's the link for server updates:

http://h18023.www1.hp.com/support/files/server/us/locate/66_4678.html

Make a great day!

Roger
Make a great day!

Roger
dmowry
Occasional Visitor

Re: ML350 Server Showing 2 Processors when only 1 exists

Make sure that you are using version 1.06 or later of the ProLiant ACPI Multiprocessor driver component (contains: CPQACPI.PSM, CPQACA.NLM, CPQASL.NLM, CPQACMGR.NLM, CPQACPWR.NLM). This component should be available via the ProLiant driver download webpages at www.hp.com/support. The NW60 SP3 did not install those drivers correctly; a patch was later posted to Novell's website, but those drivers have since rev-ed to v1.06.