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ML350 Server Won't boot to OS

 
Ric_r2cs
Advisor

ML350 Server Won't boot to OS

Hi and thanks to everyone that can help me with this issue.

 

The system is an ML350 with Smart Array E200i. I have run the ACU and got error codes:

 

720 - Smart Array E200i in Embedded Slot has an unsupported configuration

772 - Smart Array E200i in Embedded Slot has one or more cache module/batteries/capacitors that are recharging

347 - The cache for Smart Array E200i in Embedded Slot is not configured.

 

There are 4 146GB SAS HDD's on RAID 5.

 

The O/S is SBS 2003 but the system fails to boot.

 

Would a flat/faulty battery pack cause the system to not boot?

24 REPLIES
Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

It also seems as the array has disappeared. The HP ACU shows 3 unassigned drives. I don't want to create an array in case it destroys data.

 

Can the array be recreated with the drives that are installed without data loss?

Skotte
Frequent Advisor

Re: ML350 Server Won't boot to OS

Hi,

 

A flat battery on a RAID controller does not stop the array from functioning.

If the battery fails the server keeps running but a lot slower since the card disables its write cache.

 

The cache for smart array xxx in embedded slot is not configured is warning that the battery for the array controller cache has not been installed into the server.

I would unplug and reconnect the battery.

 

If that's not the issue, we can continue from there.

 

HTH

 

Cheers

 

Leon

Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

I have removed and replaced the battery.

 

No change, the system reports non system drive and doesn't boot.

PGTRI
Honored Contributor

Re: ML350 Server Won't boot to OS

hi,

 

You can try to run the ACU and to reenable the logical drive.

 

thanks

 

regards,

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Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

OK I will try that today. Does this put any data at risk?

 

Will the logical drives reenable without an Array?

Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

OK so I have booted to the ACU and selected add logical drives. The screen that appears is attached.

 

I have the option to create a logical drive on a new array using 3 of the 4 drives in the system. My concern is still that this will cause the drives to be wiped and I'll have to reload the OS.

 

I have plugged the drives into another PC using a SAS to SATA converter but they don't even pick up!

 

Can anybody suggest the next move?

Torsten.
Acclaimed Contributor

Re: ML350 Server Won't boot to OS

There is a problem with the controller itself.

 

Any messages during boot?

 

Click on "view status alerts"!

 

Obviously the controller cannot work with RAID5 if the cache modul is faulty.


Hope this helps!
Regards
Torsten.

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Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

Error code 772: Smart Array E200i in Embedded Slot has an unsupported configuration. You may reconfigure the controller but the existing configuration and data will be overwritten and potentially lost.

 

See attached

Torsten.
Acclaimed Contributor

Re: ML350 Server Won't boot to OS

Can you see if the systems says that the cache module is installed (in ACU or during boot)?

I have seen something similar with a failed cache module - without cache a RAID 5 is unsupported, hence the message.

Hope this helps!
Regards
Torsten.

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Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

I can't see anything in ACU or during boot referring to cache module

Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

Sorry, I have just found this in ACU:

 

Cache module present: yes

Cache status: not configured

Torsten.
Acclaimed Contributor

Re: ML350 Server Won't boot to OS

An example found with google:

http://4.bp.blogspot.com/-4tDjhsG1w3c/TVnEFKu9aEI/AAAAAAAAAQQ/iziAhgLeEZg/s1600/1783+array+failure.JPG

I would expect something similar with your controller - the 1024MB behind the P410i is the cache.

Hope this helps!
Regards
Torsten.

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Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

This is what I get at that point.

 

I understand that the drives need to be rearranged after running the ADU but that is a windows program and shouldn't prevent booting.

 

I this going to be a replacement controller?

Torsten.
Acclaimed Contributor

Re: ML350 Server Won't boot to OS

You said you inserted the disks in another system. Was there a RAID controller too?
Maybe you have overwritten the RAID information ...

Hope this helps!
Regards
Torsten.

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Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

No it was just SAS converter stright to SATA

Torsten.
Acclaimed Contributor

Re: ML350 Server Won't boot to OS

First of all I would do a firmware update:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=1157688&swItem=MTX-82d5b3d20c5f4c148e418fa2c4&prodNameId=3182559&swEnvOID=4064&swLang=8&taskId=135&mode=5

...
Fixed an issue where logical drives were not being detected during POST or reboot
...

and a lot of other fixes.


Hope this helps!
Regards
Torsten.

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Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

I have to download the firmware and the HP Smart Update Manager first and will post the results

 

thank you for your help so far

Torsten.
Acclaimed Contributor

Re: ML350 Server Won't boot to OS

SPP:

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=spp_2013.02.0

Use the included tool to copy to a USB key and boot from.


Hope this helps!
Regards
Torsten.

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Jimmy Vance
HPE Pro

Re: ML350 Server Won't boot to OS

Many times running ADU will smack the controller in the head (like slapping the side of an old TV ) and put everything back in working condition. It doesn't appear it has helped in your case.  The image shown here appears that when you moved the drives back from the test system, you didn't put them back in the slots they were removed from.  The RAID information isn't stored in the controller it is written in what as known as the "RIS" area on each disk.  You can provide the ADU report  able to provide the ADU report to HP support, or you might post it and maybe someone here who can analyze the output.




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Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

ADU Report attached.

Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

Ok, I have created the USB drive and downloaded the firmware from HP.

 

When I try to boot from the USB I get the image attached.

 

I have also written the ISO to a DVD and can get into the HP Software Update Manager but the firmware needed isn't on the disk

Torsten.
Acclaimed Contributor

Re: ML350 Server Won't boot to OS

I think the information was anywhere in this thread, but I miss it now.

 

What generation is your server?

 

Do you see something like "G5" on the chassis front?

 

 

 

Did you use the utility for creating the USB thumb drive?


Hope this helps!
Regards
Torsten.

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Ric_r2cs
Advisor

Re: ML350 Server Won't boot to OS

The server is ML350 G5

 

I have now created a DVD with the firmware on as well and successfully booted to it

 

It has detected version 1.86(b) and appears to of installed it but still not change

Torsten.
Acclaimed Contributor

Re: ML350 Server Won't boot to OS

IMHO your last chance is to re-arrange the disks, so power off, rearrange, power on. The goal is to find the original positions.
Not sure if this will work, since we don't know what happens to the disks in the other server.

Hope this helps!
Regards
Torsten.

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