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ML350 Smart Array E200i The cache is temporarily disabled

 
rodneypooleg
Advisor

ML350 Smart Array E200i The cache is temporarily disabled

Customer had array accelerator battery charge low.

They replaced the battery with part no. 247779-001 from HP.

Over a week later they still have the error in logs and the message still says "The cache is temporarily disabled".

 

 

11 REPLIES
PGTRI
Honored Contributor

Re: ML350 Smart Array E200i The cache is temporarily disabled

hi,

 

Please be sure that you are running the latest controller FW.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=1157688&prodNameId=3182562&swEnvOID=4024&swLang=8&mode=2&taskId=135&swItem=MTX-df27c58c24114616bb400d6cdf

 

Please clear the ilo event log and set the error as "repaired".

 

Thanks

 

regards,

 

 

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rodneypooleg
Advisor

Re: ML350 Smart Array E200i The cache is temporarily disabled

Thanks for reply.

 

I've change them to 'repair', just waiting for customer to confirm iLO ip/username/password to clear logs.

 

rodneypooleg
Advisor

Re: ML350 Smart Array E200i The cache is temporarily disabled

ilo event log cleared and set the error as "repaired".

No change so far, will leave a few days and get customer to reboot.
PGTRI
Honored Contributor

Re: ML350 Smart Array E200i The cache is temporarily disabled

hi,

 

If the issue remains after  the reboot, you will need to replace the cahce module of the controller. The best solution is to replace the the both parts at once ( cache+battery).

 

Thanks

 

regards,

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rodneypooleg
Advisor

Re: ML350 Smart Array E200i The cache is temporarily disabled

Thanks PGTRI, will try that next if not resolved.
rodneypooleg
Advisor

Re: ML350 Smart Array E200i The cache is temporarily disabled

Still not resolved.

 

Ordered cache module.

Med-H
Frequent Advisor

Re: ML350 Smart Array E200i The cache is temporarily disabled

Hi,

 

Try to replace  both of them at the same time " battery + cache"

 

can you share with us the stauts of the battery in the ADU repport (start/all programe.HP system Tools/array configuration utility).

 

for example :

 

Device Summary:
Smart Array P410 in slot 4

 

Total Cache Memory Size 0 MB (0x0000)
Battery Count 0 (0x0000)
Battery Status 0x0000
Parity Read Errors 0 (0x0000)
Parity Write Errors 0 (0x0000)
Error Log All Zeroes (160 x [0x00])
Failed Batteries 0 (0x0000)

 

 

 

thanks

 

I am an HP employee
ivan_D
Occasional Advisor

Re: ML350 Smart Array E200i The cache is temporarily disabled

Actually cache+battery should be replaced at once as the old revisions from cache modules are not coming clear with the newest revisions of the batterys. this means that the battery will be charged and after some weeks the same error will occure again. thats why cache and battery replacement at once and the issue should be solved. if the issue occures after the replacement then maybe you can think about controller replacement(if fw uptodate and cache+battery replaced already s needed).

 

 

Amine-Saihi
Occasional Visitor

Re: ML350 Smart Array E200i The cache is temporarily disabled

Hello,

 

first of all, the spare part that you are using as said: "hey replaced the battery with part no. 247779-001 from HP" is not correct

The right spare Part battery for the E200i is the "307132-001"

 

If you Have the error message: "array accelerator battery charge low"

 

It's always better to:

 

1-Upgrade the controller's firmware

2-change the Cache + the battery on one shot

 

Battery Spare: 307132-001

cache Spare   : 413486-001

 

 

I'll be available for further information
I work for HP
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Godfred
Visitor

Re: ML350 Smart Array E200i The cache is temporarily disabled

Which version of ACU are you on.
Sbrown
Valued Contributor

Re: ML350 Smart Array E200i The cache is temporarily disabled

spend $100 and get a refurb P410/512BBWC and all problems will go away. The E200i is a turd to be frank