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ML370 G3 - HP Network Config Utility

APalmer
Occasional Advisor

ML370 G3 - HP Network Config Utility

I just updated a customers server to all the latest firmware and software updates for his server.

I upgraded...

HP NC77xx Network Interface Devices Drivers from 7.40.0.0 to 10.62.1.2
HP Network Configuration Utility from 7.60.0.0 to 8.80.1.0

Since then when I try to open the NCU I get the following message...

---------------------------
HP Network Configuration Utility
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An error occurred due to invalid data in the XML file used by this application. The XML file has been corrupted and should be reinstalled from the installation media.

I have tried reinstalling. I have tried downgrading the NCU and drivers but nothing seems to work although different combinations of older versions gives different results. Such as I can get into NCU but when applying changes it crashes with "error = 1". No combination though are ones that work. Any ideas?
4 REPLIES
UrsulaA
Advisor

Re: ML370 G3 - HP Network Config Utility

If uninstalling and reinstalling does not work I would search for the XML files in the NCU folders and move them somewhere else. Then uninstall the NCU and reinstall.
juan quesada
Respected Contributor

Re: ML370 G3 - HP Network Config Utility

Hi,

you made a big jump, most likely your driver and/or NCU is corrupted
your NIC is and NC7781 (if you have the embedded one)
so I recommend yo to:
1) have latest driver and NCU stored locally
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=407737&taskId=135&prodTypeId=329290&prodSeriesId=407735〈=en&cc=us
2) Uninstall NCU,
a. Go to the Local Area Connections (LAC) properties
b. Check only the NCU and hit uninstall button
c. Reboot if OS prompts you to do so
3) delete driver manually,
a. Go to Start > Programs > Accessories > System Tools > System Information
b. On the left side, click the + sign to expand the menu. Then, click the + sign to expand the Network menu, and then click adapter
c. On the right page, look for the HP NCxxx Fast Ethernet NIC Driver location. Copy the driver location, and then go to the folder where the driver resides and manually delete it. (check attached picture)
d. Reboot the server and stop the Microsoft Windows driver installation. If it prompts you to choose the new driver, cancel all requests and get into windows. Once there, install the NIC driver by running the .exe file that you downloaded
e. Reboot the server
4) install NCU by running the .exe
5)create team and test


regards,


APalmer
Occasional Advisor

Re: ML370 G3 - HP Network Config Utility

This may sound a silly question but...

How do I uninstall the NSU? It doesn't appear in Add/Remove Programs.
KarloChacon
Honored Contributor

Re: ML370 G3 - HP Network Config Utility

hi

juan posted it

you go to network connections
select a NIC Card icon and open it
where you configure TCP/IP
you will find Network configuration utility so uninstall it

regards
Didn't your momma teach you to say thanks!