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ML370 G5 Use HP Data Protect 5.5 have error message..SCSI Tape Physical Drive is offline

Ybao Chen
Occasional Contributor

ML370 G5 Use HP Data Protect 5.5 have error message..SCSI Tape Physical Drive is offline

1. ML370 G5
2. Netware 6.5 sp6
3. Add SCSI Card 374654-B21 HP 1-CH U320 SCSI HBA
4. AH165A HP StorageWorks 1/8 G2 Ultrium 920 Tape Autoloader
5. HP DataProtect 5.5

we always can get message from Insight Manager

Status of SCSI Tape Physical Drive is offline
Application : Insight Manager

I have test two site:

one site :
1. unload CPQSCSA.nlm 7.7 2006 October
==> No error Message

two sit :
1. Upgrade CPQSCSA>nlm 7.7 to 7.8
2. and LSIMPTNW.HAM 4.01.07 2006 September 20
==> always have error message.

Please Help me, It is an critical case.