ML370 G5 blue screen trap

[M. van Stokrom]

Hello,
We have a HP proliant ML370, 3Gb Ram, Intel Xeon 5150 cpu, Ultrium 920 internal tape drive connected to a 64 bit/133 mhz ultra 320 SCSI HBA and Windows 2003 SP2. Sometimes this servers reboots spontaneously.

In the HP integrated management log viewer we see messages like these below: (does someone recognise this problem, we have made a Microsoft support call but they think it's hardware related.)
"Blue Screen Trap (BugCheck, STOP: 0x000000C2 (0x00000007, 0x0000121A, 0x00000000, 0xE3D89008))",Operating System,Critical,1,20-11-2007 3:04,20-11-2007 3:04
"ASR Detected by System ROM",Automatic Server Recovery,Critical,1,20-11-2007 3:14,20-11-2007 3:14
"Blue Screen Trap (BugCheck, STOP: 0x00000024 (0x00190345, 0xF78D2A90, 0xF78D278C, 0x8084CA74))",Operating System,Critical,1,21-11-2007 1:16,21-11-2007 1:16
"ASR Detected by System ROM",Automatic Server Recovery,Critical,1,21-11-2007 1:26,21-11-2007 1:26
"Blue Screen Trap (BugCheck, STOP: 0x000000C2 (0x00000007, 0x0000121A, 0x00000000, 0xEC1E0008))",Operating System,Critical,1,27-11-2007 1:48,27-11-2007 1:48
"ASR Detected by System ROM",Automatic Server Recovery,Critical,1,27-11-2007 1:58,27-11-2007 1:58
"Blue Screen Trap (BugCheck, STOP: 0x00000024 (0x00190345, 0xB8A376F8, 0xB8A373F4, 0x80825E45))",Operating System,Critical,1,27-11-2007 2:31,27-11-2007 2:31
"ASR Detected by System ROM",Automatic Server Recovery,Critical,1,27-11-2007 2:41,27-11-2007 2:41
"Blue Screen Trap (BugCheck, STOP: 0x000000C2 (0x00000007, 0x0000121A, 0x00000000, 0xEAF63008))",Operating System,Critical,1,27-11-2007 3:13,27-11-2007 3:13
"ASR Detected by System ROM",Automatic Server Recovery,Critical,1,27-11-2007 3:23,27-11-2007 3:23

[Víctor Cespón]

http://support.microsoft.com/?kbid=228888
0x00000024 usually indicates a problem reading data from disks. Run Array Diagnostics Utility to get an report.

http://support.microsoft.com/kb/q265879/
0x000000C2 (0x00000007
BAD_POOL_CALLER
Parameter 1 = 0x7 : Attempt to free pool which was already freed

This is usually also associated to hardware problems.

[KarloChacon]

hi

seeing it is ASR Detected by System ROM
sometimes is HW issue - most of the time

try resetaing main components - memory modules - processors, ...

also update latest firmware CD

regards

[M. van Stokrom]

If i run the HP Array diagnostics i see the message "No problems detected" could it be something that comes with Windows 2003 server SP2?
If i check Memory information by ILO i see that memory is installed as below:
Board 1, DIMM 1A :1024 MB 667 MHz
Board 1, DIMM 2B :512 MB 667 MHz
Board 1, DIMM 3C :not installed
Board 1, DIMM 4D :not installed
Board 1, DIMM 5A :1024 MB 667 MHz
Board 1, DIMM 6B :512 MB 667 MHz
Board 1, DIMM 7C :not installed
Board 1, DIMM 8D :not installed
Board 2, DIMM 1A :not installed
Board 2, DIMM 2B :not installed
Board 2, DIMM 3C :not installed
Board 2, DIMM 4D :not installed
Board 2, DIMM 5A :not installed
Board 2, DIMM 6B :not installed
Board 2, DIMM 7C :not installed
Board 2, DIMM 8D :not installed

[Mi6t0]

Do you perhaps have a minidump?

[M. van Stokrom]

Sorry but i only have a large dump which is in zip about 119 Mb.

[Mi6t0]

Can you upload it somewhere?

If u cannot find a space, please mail me ot PM me.