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ML370: Problem with disc drive (repost)

Jorge G
Advisor

ML370: Problem with disc drive (repost)

My server reported the following error. What should I do?

-------- EMAIL -------------
The system has detected the following event:

SNMP Trap: 3034

Date time: 02/03/2007 02:19:58 PM
Computer: SERVER2
Source: Storage Agents
Type: Warning
Category: (4)

Description:
A 'Logical Drive Status Change' trap signifies that the agent has detected a change in the status of a drive array logical drive.

Details:
IDA Logical Drive Status 'RECOVERING'
Logical Drive # 1
Controller Slot # 2
-------- EMAIL -------------


I attached the report from HP Array Diag Utility

Thanks!
7 REPLIES
Marek Nelec
Honored Contributor

Re: ML370: Problem with disc drive (repost)

You should replace failed drive (SCSI ID 1) - it should have red LED lit. After replacing the drive with a new one, data will be rebuilt from the functioning drive.
Jorge G
Advisor

Re: ML370: Problem with disc drive (repost)

I had a red light.
I restarted the server and when initializing the array the "Automaticatic Data Recovery" rebuild the array and now is operational (green light again).

-Should I still replace the drive?
-Why did the array break?

Thanks!

PS: This is the data after the recovery:

SNMP Trap: 3034

Date time: 02/05/2007 11:00:35 AM
Computer: SERVER2
Source: Storage Agents
Type: Informational
Category: (4)

Description:
A 'Logical Drive Status Change' trap signifies that the agent has detected a change in the status of a drive array logical drive.

Details:
IDA Logical Drive Status 'OK'
Logical Drive # 1
Controller Slot # 2
Rob Leadbeater
Honored Contributor

Re: ML370: Problem with disc drive (repost)

Hi,

It looks like the array controller failed the drive because a command it sent to it timed out - probably that drive just had a temporary glitch.

When you rebooted the server, the drives would have been restarted, and the recovery process started. You could have got the same result without rebooting by removing and reinstalling the drive.

This might be an indication that the drive is starting to go faulty - it it happens again get the drive swapped out...

Hope this helps,

Regards,

Rob

Marek Nelec
Honored Contributor

Re: ML370: Problem with disc drive (repost)

There _might_ be problem with the drive's firmware version. They all have HPB7 version and the most current is HPBC:
http://h18007.www1.hp.com/support/files/storage/us/download/26483.html
You can also upgrade the SA-641 firmware to version 2.74
Peter.A.Wilson
Occasional Advisor

Re: ML370: Problem with disc drive (repost)

I recommend that your replace the drive. The system is telling you it is faulty. It has rebuilt it as a recovery process. To prevent data loss and destruction of your raid array. I recommend you replace the suspect drive. From experience, this is the best option to minimize disruption.

PeterW
Jorge G
Advisor

Re: ML370: Problem with disc drive (repost)

I called HP and they won't change my disc. They say that "timeouts" eventually happen.
What should I do?
Jorge G
Advisor

Re: ML370: Problem with disc drive (repost)

Do Disc timeouts eventually happen?
Is this an expected behaviour?