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ML370 and SmartArray 641 disk detecting problem ..,,,

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Kannandgl_1
Frequent Advisor

ML370 and SmartArray 641 disk detecting problem ..,,,

Dear All,

Could you please help me regarding ML370 server issue.
ML350 G3 server (Raid 5 ,Total number of HDD = 4 )Drive capacity each = 36.4 GB (U320 SCSI)

1.Drive failure at bay 2 ,Error shows drive failure at bay 6 , but there is no bay 6 on the server maximum bays are 5 (from 0 to 5).

2.We have replaced the faulty drive with a new hdd but still it says the drive is faulty , please advice how to resolve this problem.

Regards
Rajamani
3 REPLIES
Ali
HPE Pro
Solution

Re: ML370 and SmartArray 641 disk detecting problem ..,,,

Hi Rajamani,

I responded the similar post logged for Valeed.

From my experience, This is a case of SCSI ID changed. this rearly happens. I experienced the same issue long time ago. the reason for this issue is not identified this could be due to sometime movement of the hard drive, hotplug replacement of the failed harddrive while server is up or firmware or could be something else.

you have only 6 Bays in the server where SCSI IDs 0-5 are fixed on the Hard drive backplane. You don't have Bay 7 SCSI ID 6 in this server so you can't replace the hard drive.

Only workaround to this problem is to take the complete back as your raid is still there on degraded state.

remove the existing raid setup, update system bios and smart array controller firmware if not latest.
Create new array and logical drive and restore the backup.

Hope this helps,
thanks,
Aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
Kannandgl_1
Frequent Advisor

Re: ML370 and SmartArray 641 disk detecting problem ..,,,

Dear Ali,

Yes, he is my friend ..


Regards
Rajmani...
Ali
HPE Pro

Re: ML370 and SmartArray 641 disk detecting problem ..,,,

Hi Rajamani,

thanks for your response.

Please don't forget to assign points if you think information provided is helpful... :)

Cheers!
Aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details