ML370G3 Grey Screen

[itnas]

Server ML 370 G3
Windows 2003 Standart
VERITAS Storage Foundation Version: 4.2.30.0
VERITAS Backup Exec Version 10 5884
Support Pack 7.4
All Firware is updated

Problem is that during some operation server stays in Zomby Mode
There is only Grey Screen an no pictures no reaction for CTR-ALT-DEL or power button
It can be pinged and that is all.

the only way to reboot is to push power button for 10 seconds.

Does anybody heard of that.
This server is not alone.
dl380g4, dl360g4 win2k3 ent(affected too)

[Oleg Koroz]

KVM?? Firmware for KVM??
Third Party software?

Normally if you see Gray screen it related to ILO
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_ES050113_CW01

Here is example of AMD with advice to load SP1
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EM050228_CW01


Is any chance that you have mixed memory??

[itnas]

Memory is not mixed.
Gray screen is related not to ILO connection it is related to Console.

[Terry Hutchings]

If you're seeing this on more than one server, then I suspect it has something to do with the Hardware and/or Software configuration.

"Gray screen is related not to ILO connection it is related to Console." - Does that mean you can connect to the ILO and you see everything normally through the remote console?

If there server reponds to a ping, then it's not locked up. The fact it takes 10 seconds for the server to shutdown is unusual, but it is normal for it for it to require holding the power button down for 5 seconds.

[itnas]

If there server reponds to a ping, then it's not locked up. The fact it takes 10 seconds for the server to shutdown is unusual, but it is normal for it for it to require
holding the power button down for 5 seconds.

I think you missunderstood.
You know when server freeze you have to push power button for 5-10 seconds.
This is the same situation but it is replyes to PING.

[Oleg Koroz]

itnas, had you solve the problem?
Just for curiosity SP1 installed ?

[itnas]

Problem was not solved and still exists but not sow often.
SP was instlled.
MS Patches are updated regulary

[Oleg Koroz]

If you have AntiVirus for Test Purpose: Uninstall it or if Updates Available for Newer Version