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ML370G5 + SCSI-attached LTO4 fails COMMVAULT Galaxy backup daily

 
Cameron Todd
Regular Advisor

ML370G5 + SCSI-attached LTO4 fails COMMVAULT Galaxy backup daily

Our overnight backups are failing 4 out of 5 times with errors such as

  • ERROR CODE [19:1253]: Number of restarts have exceeded the maximum number allowed [0].
  •  

    Commvault have indicated that the problem is a HP one because the server contains an LSILogic-based SCSI HBA card (374654-B21 Single Ch U320 PCI-X) which has a known problem with their software reliability.

     

    Has anyone else encountered this?

    I am about to ring the HP phone support but aren't sure exactly what to say or what information is needed to give them.