ML570 G1 - ASR Detected & Insight Diagnostic

[Farooq Saleem]

Hi,

I have ML570 G1 Server Windows 2003, 4 GB RAM (1GBx4), 4 Processors.

Server getting restarted on its own after some time. IML Logs (attached) showing ASR Detected By System ROM.

After every restart 3 processors fails, but after running BIOS from SmartStart CD, processor becomes available. there is no error during POST.

Can anyone help me to resolve this issue.

Also, i am trying to run Insight Diagnostic on the server, but it says product is not supported. Please tell me the version and link so i can download and run the Insight Diagnostic. (there is no fail or degraded item on Hp management homepage).

Thanks in Advance.

Farooq Saleem

[KarloChacon · Accepted solution]

hi

maybe you are not using Smartstart CD 5.5 which is the one supported by G1 servers

link
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=MTX-597d7cb6b45d493285e27c1412&jumpid=reg_R1002_USEN


I would say there are some errors in processors that are causing ASRs...
so try reseating them - update System ROM in case server does not have the latest

regards

[Farooq Saleem]

Thanks Karlo for your reply. I will install the SmartStart 5.5 and let you know the status.

[Farooq Saleem]

Hi,

I am still unable to run insight diagnostic from SmartStart 5.5

It says this product is not supported on this machine.

Please reply.

[KarloChacon]

hi

as far as I know G1 servers only are supported by Smartstart 5.5 but in this link

also mentions 7.7
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3285477&prodTypeId=15351&prodSeriesId=327425&swLang=8&taskId=135&swEnvOID=181#7813


so if you want to try 7.7 but 5.5 should work...

is it only the insight diagnostic does not work ?
or is the whole CD that gives that message when you are trying to boo?t

[Farooq Saleem]

Hi,

Thanks for quick reply.

Only Insight Diagnostic not works. I want to scan the complete hardware.

Regards,
Farooq

[Farooq Saleem]

I am changing the faulty processors, but i need insight diagnostic to check the complete hardware to be 100% sure before putting the server in live environment.

[Farooq Saleem]

Succeed in running offline insight diagnostic from Smart Start 7.0