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Memory Present/unused 10Gen Server

 
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aaqeel
Occasional Visitor

Memory Present/unused 10Gen Server

Dear all, 

I've HPE server 10Gen 360. I've 4x16GB RAM, one of them showing "present/unused" when accessing from iLO. any idea what is missing?

troubleshooting: swapped memory locations. but problem still exist.

If this problem is not common, let me know if I need to open a case with HP support,

 

Best regards,

2 REPLIES 2
MoisesPerez
Advisor

Re: Memory Present/unused 10Gen Server

Hi aaqeel,

Make sure your ILO is up to date and your Bios as well. If you need to update it, do so and check again.

If you still seeing this then open a case with HPE for further assistence to the link below:

https://support.hpe.com/portal/site/hpsc/scm/submitCase 

 

Regards.

aaqeel
Occasional Visitor
Solution

Re: Memory Present/unused 10Gen Server

thanks Moses, 

it's working now. I kept swapping the memory rams on different slots until it worked. I needed to check the solt map first. my fault